Front Desk Representative

2 weeks ago


Detroit, United States Percepta House Full time $17 - $26
Job DescriptionJob Description

Job Title: Front Desk Representative

Job Overview: We are seeking a friendly, organized, and customer-focused Front Desk Representative to join our team. In this role, you will be the first point of contact for our clients, visitors, and staff, ensuring a positive and welcoming experience. You will handle a variety of administrative and clerical tasks while providing exceptional customer service.

Key Responsibilities:

  • Greet and welcome visitors in a warm and professional manner.
  • Answer and direct phone calls, taking messages when necessary.
  • Provide accurate information about the company's services, products, and policies.
  • Maintain a tidy and organized reception area.
  • Handle customer inquiries, resolve complaints, or direct them to the appropriate department.
  • Monitor visitor access and maintain security by following procedures.
  • Assist with administrative tasks such as data entry, filing, and document preparation.
  • Coordinate with other departments to ensure smooth operations.
  • Maintain confidentiality of all information received.

Qualifications:

  • High school diploma or equivalent; Associate's degree or higher is a plus.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., fax machines and printers).
  • Customer service-oriented attitude with the ability to handle stressful situations calmly.
  • Professional appearance and demeanor.


Job Posted by ApplicantPro


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