Front Desk Representative
2 weeks ago
Job Title: Front Desk Representative
Job Overview: We are seeking a friendly, organized, and customer-focused Front Desk Representative to join our team. In this role, you will be the first point of contact for our clients, visitors, and staff, ensuring a positive and welcoming experience. You will handle a variety of administrative and clerical tasks while providing exceptional customer service.
Key Responsibilities:
- Greet and welcome visitors in a warm and professional manner.
- Answer and direct phone calls, taking messages when necessary.
- Provide accurate information about the company's services, products, and policies.
- Maintain a tidy and organized reception area.
- Handle customer inquiries, resolve complaints, or direct them to the appropriate department.
- Monitor visitor access and maintain security by following procedures.
- Assist with administrative tasks such as data entry, filing, and document preparation.
- Coordinate with other departments to ensure smooth operations.
- Maintain confidentiality of all information received.
Qualifications:
- High school diploma or equivalent; Associate's degree or higher is a plus.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., fax machines and printers).
- Customer service-oriented attitude with the ability to handle stressful situations calmly.
- Professional appearance and demeanor.
Job Posted by ApplicantPro
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