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Member Services Representative

4 months ago

Lenoir, United States UNC Health Care Full time

Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Member Services Representative provides prompt and courteous customer service to all internal and external customers by providing general receptionist duties at the front desk. Responsibilities: Effectively handles or refers member/customer complaints and situations, preserving customer dignity while researching a prudent solution. Serves members in a friendly and enthusiastic manner. Helps maintain appropriate stocking levels of inventory and supplies at front desk area. Maintains high standards of facility cleanliness and appearance. Performs general receptionist activities including answering and routing phone calls, taking accurate messages, greeting members, etc. according to departmental policies and procedures. Greets all guests/members into the facility ensuring proper registration. Handles monetary transactions at the Front Desk according to departmental policies and procedures. Communicates employee and member issues to Front Desk Manager as necessary. Registers members/guests for classes, programs, nursery services, etc. Helps maintain and update all program books, information books and front desk logs and classroom schedules both manually and electronically. Other Information Other information: Education Requirements: ● None required as long as other position qualifications are met. Licensure/Certification Requirements: ● No licensure or certification required. Professional Experience Requirements: ● No prior experience required. Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: Caldwell Memorial Hospital Organization Unit: Quest4Life Work Type: Per Diem Standard Hours Per Week: 19.00 Salary Range: $15.00 - $21.41 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Variable Location of Job: US:NC:Lenoir Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.