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Customer Service Representative

2 months ago

Lenoir, North Carolina, United States First Citizens Bank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Sales and Service Representative (Teller). As a key member of our branch team, you will be responsible for providing exceptional customer service, processing transactions, and facilitating customer awareness and education of our bank's capabilities and resources.

Key Responsibilities
  • Engage customers in conversation to understand their banking needs and preferences
  • Process transactions accurately and efficiently
  • Provide assistance with account servicing needs
  • Facilitate customer awareness and education of bank services, including digital banking capabilities
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs
Requirements
  • High School Diploma or GED
  • 6 months customer service experience
  • Preferred area of experience: Sales or banking
  • Financial literacy and knowledge of retail banking products and services
About First Citizens Bank

First Citizens Bank is a leading financial institution with a rich history dating back to 1898. We are committed to helping our customers achieve a lifetime of success through our comprehensive range of financial services. Our team of over 6,000 associates is dedicated to providing exceptional customer service and support.