Customer Service Representative

2 weeks ago


Lenoir, North Carolina, United States First Horizon Bank Full time
Job Summary

We are seeking a highly skilled and versatile Universal Banker to join our team at First Horizon Bank. As a key member of our banking center, you will be responsible for providing exceptional customer service, processing financial transactions, and seeking sales opportunities.

Key Responsibilities
  • Customer Service: Collaborate with team members to provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Financial Transactions: Process financial transactions for clients, including deposits, withdrawals, and transfers.
  • Account Management: Work with clients to open and administer their accounts, providing guidance on account options and services.
  • Loan Applications: Assist with loan applications and other products and services, educating clients on available options and helping them make informed decisions.
  • Cross-Selling: Appropriately cross-sell and refer clients to other internal groups, identifying opportunities to provide additional value to our customers.
  • Client Calling: Participate in client calling activities, proactively reaching out to clients to discuss their financial needs and provide personalized solutions.
  • Training and Development: Assist in training new associates, sharing knowledge and expertise to help them succeed in their roles.
Qualifications
  • Education: High school diploma or equivalent required.
  • Experience: 1 year of related experience as a teller preferred or an equivalent combination of education and experience.
  • Skills: Experience with a 10-key calculator and Microsoft Outlook, Word, and Excel required.
  • Background Check: As part of the employment process for this position, you will have to meet the requirements of a background credit check.
About Us

First Horizon Bank is a leading regional financial services company, dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. With a strong commitment to customer service and community involvement, we strive to be the bank of choice for individuals, families, and businesses in the southeastern United States.



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