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Patient Service Representative II
2 months ago
Covenant Health (Tennessee) is seeking a highly organized and detail-oriented Patient Service Representative II to join our team at Lakeside Primary Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and administrative support to our patients and healthcare providers.
Key Responsibilities- Provide administrative coverage for patient service functions, including check-out operations, encounter form data collection, and balance processing.
- Collect and total outstanding balances and payments for services rendered, ensuring accurate and timely processing.
- Balance work and computer records at the end of each day, maintaining accurate and up-to-date records.
- Answer telephone calls and route accordingly, providing excellent customer service to patients and healthcare providers.
- Receive and record changes in patient information, ensuring accurate and up-to-date records.
- Demonstrate familiarity with insurance procedures and knowledge of participating plans, ensuring accurate and timely processing.
- Ensure procedures and corresponding diagnoses are properly recorded on fee slips for charge entry.
- Responsible for scheduling appointments for return visits and end-of-day procedures, balancing and reconciling records.
- Compile data for billing personnel, ensuring accurate and timely processing.
- Develop and maintain effective communication skills, utilizing the A-I-D-E-T fundamentals of communication.
- Attend meetings as required and participate on committees as directed, contributing to quality improvement initiatives.
- Collaborate with patients, physicians, and other care team members to provide exceptional patient care and service.
- Follow policies, procedures, and safety standards, completing required education assignments annually.
- Work towards achieving goals and objectives, participating in quality improvement initiatives as requested.
- Minimum Education: High school diploma or equivalent, or any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job.
- Minimum Experience: One (1) year experience in a medical office setting, with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required, or minimum three (3) years of total customer-facing/customer service experience required.
- Licensure Requirement: None
