Service Desk Technician

1 day ago

Grand Rapids, United States Trace3 Full time

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The "Stuff" it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures - not just their success. We appreciate the individuality of the people around us.

JOB SUMMARY:

The Service Desk Technician will provide services and support for a wide variety of customers including multiple subscribers to Company's monitoring and contract Service Desk offerings. In addition, this position will act as customer liaison for the Service Desk team as assigned, participating in customer-facing meetings and responsible for updating runbook documentation as required or requested.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:
• Monitor ticketing system service boards, inbound email and receive inbound phone calls.
• Act upon requests and notifications following defined procedures which vary by client.
• Self-manage assigned tasks in accordance to Service Desk guidelines.
• Create and manage workflow incidents within approved ticket and monitoring solutions.
• Create and escalate incident response tickets.
• Assist with new hire training.
• Serve as an escalation point for Associate Service Desk Technicians when issues arise with incidents.

REQUIRED SKILLS AND EXPERIENCE:
• A minimum of 3 years of experience with various enterprise level systems and applications.

o Microsoft Active Directory, Outlook, Exchange, O365 and others

o Various VPN technologies and end user compute systems and peripherals.
• DNS knowledge and how it applies to network devices.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Ability to constantly adapt to rapid change.
• Intuitive ability to gather data, diagnose and troubleshoot end user technology.
• Ability to confidently explain and deliver complex recommendations.
• Personally, and professionally self-motivated.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong desire to exceed customer service and expectations.
• Strong documentation skills regarding tasks which will ultimately improve team knowledge base.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

Estimated Pay Range

$17.45-$26.15 USD

The Perks:

  • Comprehensive medical, dental and vision plans for you and your dependents
  • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive Compensation
  • Training and development programs
  • Stocked kitchen with snacks and beverages
  • Collaborative and cool culture
  • Work-life balance and generous paid time off


***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

  • IT Service Desk Technician

    3 days ago

    Grand Rapids, United States TEKsystems co Allegis Group Full time

    Description:This position will be a Tier I / Tier II IT Support role.Excellent customer service skills. Phone/chat support experience a plus because of remote work.Proficiency with Windows and MacOS. Experience with Linux a plus.Experience in a scientific or academic setting a plus. Doesn't have to be IT.Basic scripting skills a plus (Especially PowerShell,...

  • Service Desk Specialist

    3 weeks ago

    Grand Rapids, Michigan, United States Acrisure LLC Full time

    Job Title: Service Desk TechnicianAbout the Role:Acrisure is seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing technical support to our clients, resolving issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Handle higher priority tickets, VIP...

  • Service Desk Technician

    3 weeks ago

    Grand Junction, Colorado, United States SNI Technology Full time

    Job Title: Service Desk TechJob Summary:The Service Desk Technician role is responsible for ensuring the proper operation and maintenance of computer systems to enable end-users to accomplish business tasks. The primary focus is on deploying, maintaining, and servicing Retail IT equipment, including troubleshooting and resolving escalated help requests...

  • Service Desk Technician

    2 weeks ago

    Grand Junction, Colorado, United States SNI Technology Full time

    Job Title: Service Desk TechJob Summary:The Service Desk Technician role is responsible for ensuring proper computer operation and maintenance to enable end-users to accomplish business tasks. The primary focus is on deploying, maintaining, and servicing Retail IT equipment, including troubleshooting and resolving escalated help requests within established...

  • Service Desk Technician

    2 weeks ago

    Grand Junction, Colorado, United States SNI Technology Full time

    Job Title: Service Desk TechJob Summary:The Service Desk Technician role is responsible for ensuring the proper operation and maintenance of computer systems to enable end-users to accomplish business tasks. The primary focus is on deploying, maintaining, and servicing Retail IT equipment, including troubleshooting and resolving escalated help requests...

  • Service Desk Technician

    1 week ago

    Grand Junction, Colorado, United States SNI Technology Full time

    Job Title: Service Desk TechJob Summary:The Service Desk Technician role is responsible for ensuring the proper operation and maintenance of computer systems to enable end-users to perform their business tasks. The primary focus is on deploying, maintaining, and servicing Retail IT equipment, including troubleshooting and resolving escalated end-user help...

  • Service Desk Technician

    2 days ago

    Grand Junction, Colorado, United States SNI Technology Full time

    Job Title: Service Desk TechJob Summary:The Service Desk Technician role is to ensure proper computer operation and maintenance so that end users can accomplish business tasks. The primary focus is on deploying, maintaining, and servicing Retail IT equipment. This includes actively troubleshooting and resolving escalated end-user help requests within...

  • Field Service Technician

    6 days ago

    Grand Rapids, Michigan, United States TEKsystems Full time

    Job OpportunityTEKsystems is seeking a skilled Field Technician to join our team in Grand Rapids. This is a great opportunity for someone looking to be part of a growing company with a dynamic environment.Key Responsibilities:1. Utilize critical thinking skills to resolve technical issues2. Leverage previous support desk experience (2+ years) to provide...

  • Service Desk Technician

    4 weeks ago

    Grand Junction, Colorado, United States SNI Technology Full time

    Job Summary:The Service Desk Technician - Level II role at SNI Technology is responsible for ensuring the proper operation and maintenance of computer systems to enable end-users to accomplish business tasks. The primary focus is on deploying, maintaining, and servicing Retail IT equipment, including troubleshooting and resolving escalated help requests...

  • Service Desk Technician

    4 weeks ago

    Grand Junction, Colorado, United States SNI Technology Full time

    Job Summary:The Service Desk Technician - Level II role at SNI Technology is to ensure proper computer operation and maintenance so that end users can accomplish business tasks. The role's primary focus is on deploying, maintaining, and servicing Retail IT equipment.This includes actively troubleshooting and resolving escalated end-user help requests within...

  • IT Service Desk Analyst

    3 weeks ago

    Grand Junction, Colorado, United States Community Hospital Full time

    Service Desk TechnicianThe IT Service Desk team at Community Hospital serves as a first point of contact and a primary source of resolutions and expertise for all internal technology needs. As a Service Desk Analyst, you will play a key role in managing internal support requests and contributing to a steady stream of enterprise-level project work that...

  • IT Field Service Technician

    3 weeks ago

    Grand Rapids, Michigan, United States Creative Financial Staffing Full time

    Job Title: IT Field TechnicianWe are seeking a skilled IT Field Technician to join our team in Grand Rapids, MI. As a key member of our IT team, you will be responsible for providing technical support and assistance to our clients in the field.About the CompanyOur company is a leading provider of IT services in the Grand Rapids, MI area. We offer a...

  • Front Desk Customer Service Representative

    3 weeks ago

    Grand Rapids, Michigan, United States Goldfish Swim School Full time

    Job Title: Front Desk Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School - Grand Rapids.Job Summary:The Front Desk Customer Service Representative will be the first point of contact for potential and current customers,...

  • Front Desk Customer Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Goldfish Swim School Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing transactions, and ensuring a positive experience for our students and...

  • PC Help Desk Technician

    2 weeks ago

    Wisconsin Rapids, Wisconsin, United States Krones Full time

    Job Title: PC Help Desk TechnicianKrones is a leading system supplier for breweries and beverage producers, as well as for the food, chemical, and cosmetics industries. We are currently seeking a PC Help Desk Technician to join our dynamic organization in the US.Job Summary:The PC Help Desk Technician will be responsible for resolving internal user problems...

  • Front Desk Customer Service Representative

    19 hours ago

    Grand Rapids, Michigan, United States Goldfish Swim School Full time

    Job Title: Front Desk Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative at Goldfish Swim School - Grand Rapids. As a key member of our team, you will be responsible for providing exceptional customer service, processing sales and registration...

  • Weekend Front Desk Customer Service Representative

    3 weeks ago

    Grand Rapids, Michigan, United States Goldfish Swim School Full time

    Job Title: Weekend Front Desk Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Weekend Front Desk Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing transactions, and ensuring a positive...

  • Field Service Technician

    2 weeks ago

    Grand Rapids, Michigan, United States Weiss Technik North America, Inc. Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Weiss Technik North America, Inc. As a Field Service Technician, you will be responsible for providing exceptional service and support to our customers during field visits and dispatches.Key Responsibilities:Providing service and customer support during field visits or...

  • Helpdesk / Service Desk Support Analyst - Hybrid

    1 month ago

    Grand Rapids, United States Evolution Recruitment Solutions, USA Full time

    Our client is a leading US insurance brokerage and they are looking for a Service Desk Analyst to join their expanding team. In this varied role you will provide support to all business units, team members and operational staff.You should have strong communication and technical skills, plus good functional knowledge of IT best practices. If you perform well,...

  • Helpdesk / Service Desk Support Analyst - Hybrid

    1 month ago

    Grand Rapids, United States Evolution Recruitment Solutions, USA Full time

    Our client is a leading US insurance brokerage and they are looking for a Service Desk Analyst to join their expanding team. In this varied role you will provide support to all business units, team members and operational staff.You should have strong communication and technical skills, plus good functional knowledge of IT best practices. If you perform well,...