Service Desk Technician
1 week ago
Job Summary:
The Service Desk Technician role is responsible for ensuring the proper operation and maintenance of computer systems to enable end-users to perform their business tasks. The primary focus is on deploying, maintaining, and servicing Retail IT equipment, including troubleshooting and resolving escalated end-user help requests within established SLAs.
Key Responsibilities:
- Deploy, maintain, and service Retail IT equipment
- Troubleshoot and resolve escalated end-user help requests
- Use diagnostic and help request tracking tools
- Provide in-person, hands-on help at the desktop level and onsite support throughout the organization
Requirements:
- College diploma or university degree in computer science or 5 years equivalent work experience
- Certification in ITIL, ITSM, or Microsoft products a plus
- Knowledge of advanced computer hardware, including POS systems
- Experience with desktop operating systems, including Windows and Mac OS
- Extensive application support experience with Microsoft Suite
- Working knowledge of a range of diagnostic utilities
- Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
- Exceptional written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
- Strong documentation skills
Why Join SNI Technology:
SNI Technology is a leading provider of IT solutions and services. We offer a dynamic and challenging work environment, competitive compensation and benefits, and opportunities for professional growth and development.
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