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Service Desk Technician

2 months ago


Grand Junction, Colorado, United States SNI Technology Full time
Job Title: Service Desk Tech

Job Summary:

The Service Desk Technician role is responsible for ensuring the proper operation and maintenance of computer systems to enable end-users to accomplish business tasks. The primary focus is on deploying, maintaining, and servicing Retail IT equipment, including troubleshooting and resolving escalated help requests within established SLAs.

Key Responsibilities:

  • Deploy, maintain, and service Retail IT equipment
  • Troubleshoot and resolve escalated help requests
  • Use diagnostic and help request tracking tools
  • Provide in-person, hands-on help at the desktop level and onsite support throughout the organization

Requirements:

  • College diploma or university degree in computer science or 5 years equivalent work experience
  • Certification in ITIL, ITSM, or Microsoft products a plus
  • Knowledge of advanced computer hardware, including POS systems
  • Experience with desktop operating systems, including Windows and Mac OS
  • Extensive application support experience with Microsoft Suite
  • Working knowledge of a range of diagnostic utilities
  • Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
  • Strong documentation skills

Why Join SNI Technology:

SNI Technology is a leading provider of IT solutions and services. We offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.