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Partner Retention Specialist
2 months ago
Join our client who is a fast-growing Beauty brand in the LA area
Who We Are Looking For:
- Organized and Detail-Oriented: You excel at keeping things in order and ensuring no detail is overlooked.
- Charismatic and Sociable: You have a natural charm and enjoy connecting with new people. You love to learn about, introduce, and find common ground with the people you meet or work with.
- Relationship Builder: You value not just making connections but also fostering lasting, meaningful partnerships with a diverse range of partners.
- Knowledgeable in Influencer and Affiliate Marketing: You have a deep understanding of influencer and affiliate marketing, including tracking and attribution structures. You are adept at managing the nuances within each partnership, comfortable negotiating for brand needs, and advocating for partner needs to ensure optimal and successful collaborations.
What You'll Be Doing:- Managing CRM: Ensure partner information is current, complete, and accurate.
- Retention Focus: Conduct outreach to maintain and grow partner engagement. The role involves supporting partners to ensure their success, acting as a resource and advocate for their needs. Focus on maintaining strong relationships with existing partners and ensuring their ongoing satisfaction and engagement.
- Communication Management: Vet incoming communications and route them to appropriate stakeholders or handle them directly.
- Project Management: Provide personalized and highly responsive connections to add value to existing partners. Introductions for collabs, networking, and managing reward and gift initiatives, identifying opportunities to delight our partners.
- Issue and Opportunity Identification: Use your business acumen to proactively identify and flag potential issues or opportunities to leadership. Stay engaged in the program to spot blockers, blind spots, bad actors, and under-supported or overlooked opportunities. Recognize and celebrate valuable partners, even those who may not rank highly by traditional metrics, and prioritize your efforts accordingly with minimal direction.
- Advocacy: Keep partner communications relevant and act as an advocate for partners by sharing insights and feedback with the team to continually improve the partner experience.
- Preparing Email Copy: Creating copy and staging emails for communications with partners for announcements, incentives, and product education.
- Additional Tasks: As needed, gather contact details for new potential partners as well as perform data clean up, reporting on retention metrics, and other duties related to partnership retention and growth.
Benefits:
Competitive Salary | Team Performance Bonus | 100% Employer-paid medical benefits Anthem PPO and Dental PPO | Flexible Time Off (unlimited vacation) | Matching 401K plan | Paid gym membership | Casual, creative atmosphere | Unlimited career and personal growth potential | Flexible Working Philosophy | Equity.
