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Client Engagement Specialist

2 months ago

Los Angeles, California, United States Good Tree Full time
Customer Relations Specialist

Good Tree is dedicated to empowering entrepreneurs of color within the cannabis sector. Our organizational culture emphasizes flexibility, creativity, and growth, fostering an environment where employee satisfaction and innovation are paramount. As a Customer Relations Specialist, your primary responsibility will be to cultivate meaningful connections with patients through tailored product suggestions and exceptional customer service. This remote position will leverage data and analytics to inform your decisions and contribute to the overall success of the company. The role demands strong communication skills, adaptability, and a commitment to customer retention.

Key Responsibilities:
  • Build and maintain meaningful relationships with patients
  • Employ data-driven insights to guide decision-making
  • Effectively communicate within a collaborative team setting
  • Address and resolve customer escalations
  • Support the ongoing development of the company
Performance Goals:
  • Enhance sales through unique promotional offerings
  • Ensure customer retention through outstanding service
  • Utilize data analysis for personal and professional growth
Essential Qualifications:
  • Must be over 21 years of age
  • Minimum of 1 year in sales
  • At least 1 year in customer service
Preferred Qualifications:
  • Bachelor's degree in Business Management or a related discipline
  • Familiarity with the cannabis industry

We look forward to your application. Good Tree is an equal opportunity employer that values diversity and strives to create an inclusive workplace for all employees.

Job Types: Full-time, Part-time
Pay: $27.00 per hour