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Director of Strategic Partner Success
3 months ago
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Position: Director, Strategic Partner Success
Location: Santa Monica, Chicago, Nashville, New York
The Company
Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.
The Role
We are establishing a new team to own our most critical relationships, to engage proactively with executive partners, and to develop and drive forward a programmatic approach to retaining our highest value strategic partners across institutional real estate, university, health care, and municipal verticals. This team reports to our Revenue department and works closely with key members of the Metropolis executive team.
Responsibilities
- Be the primary relationship owner of our most critical real estate partners and their executives.
- Own portfolio-wide customer success, retention, and upsell for Metropolis' highest value strategic enterprise partners.
- Nurture and develop existing relationships and -- through active stakeholder mapping -- identify new relationships within existing partner organizations.
- Host executive-level monthly and quarterly business reviews with strategic real estate partners.
- Develop an annual engagement strategy per partner including in-person events.
- Serve as the conduit between Metropolis site-level and regional operations, and our most critical real estate partners and their national executive teams.
- Collaborate with and support Directors of Partner Strategy & Expansion to secure portfolio-wide deployment of Metropolis with our largest partners nationally.
- Serve as the voice of our customer internally across functions and make the business case for new products that unlock expansion opportunities.
Requirements and Qualifications
- You know how to manage multi-million-dollar accounts simultaneously.
- You are data-driven and know how to tell great stories that showcase our value and product differentiators to our existing partners.
- You demonstrate optimism, respect for others, and the ability to work well in a team and across functions.
- You take the time to build helpful relationships internally and externally, earning the trust of others within both our organization and with strategic accounts through strong business acumen, situational awareness, and reliability.
- You excel in high pressure situations and can defuse any significant customer escalations.
- You employ advanced communication skills and emotional intelligence to clearly, persuasively, and confidently deliver information to a variety of audiences.
- You have a proven talent as a chaos pilot. Metropolis is growing quickly, and we're constantly in the act of building the company we want to be. If you're looking to inherit a binder of SOPs, this isn't the job for you. If you thrive in environments that require strong opinions loosely held and can quickly make decisions with imperfect information, we'd love to meet you.
- Competitive candidates will already speak the language of commercial real estate and have an 8+ year background in asset management, real estate development, technology, consulting, or a similar field.
- Expect travel each month for both internal and external meetings.
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base pay for this position is $130,000.00 to 160,000.00 annually. The actual base pay offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base pay is one component of Metropolis's total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a bonus plan and more.
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