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Guest Relations Associate
4 months ago
Pay Rate Range: $22.00 - $25.00 per hour
Company Overview:
José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food From fast-casual to fine dining and everything in between, JAG'ers know they all play a critical role in the overall success of our brands.
Job Summary:We are looking for a courteous and service-oriented individual to join our team as a Guest Relations Associate. In this role, you will be the first point of contact for guests, ensuring a warm and welcoming experience. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a genuine passion for providing exceptional customer service.
Key Responsibilities:
- To be an agent of hospitality and seek every opportunity to help guests have a positive experience
- Respond to reservation requests, confirm reservations and handle guest communication through email, Open Table and phone.
- Ensure that guest information is accurate, up to date and recorded properly.
- Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.
- Liaise between guests and with host and management teams in person, via phone and Open Table.
- Route large group reservations and event requests to appropriate team members to follow up
- Provide guests with information about restaurant concepts and special menus or events.
- Proactively offer alternatives in order to capture business.
- Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.
- 1-2 years of applicable experience.
- Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.
- Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
- Must have problem-solving abilities, be self-motivated, and be organized.
- This position will spend most of the time seated at a desk.
- Must be able to sit and exert well-paced mobility for up to 8 hours in length.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
- Talking and hearing occur continuously in communicating with guests, supervisors and other employees.
- Requires manual dexterity to use and operate all necessary equipment.
- Competitive Pay with industry-leading benefits
- Access to Medical, Dental, Vision, 401k
- 50% off food at any of our restaurants
- Flexible Schedules
- Fun, Dynamic, Innovative atmosphere
- Education Assistance/Tuition Reimbursement
- Career Advancement opportunities
JOSÉ ANDRÉS GROUP restaurants span across the world including Miami, Orlando, Las Vegas, NYC, Chicago, LA, Dubai, Bahamas and of course our original home, Washington, DC. Since 1993,our restaurants reflect the authentic roots of each concept and showcase José's passion for telling the stories of a culture through food. José Andrés Group is an equal opportunity employer.
