Senior Business Technology Experience Consultant

2 weeks ago

Minneapolis, United States RBC Full time

Job Summary Job Description What is the opportunity? The Senior Business Technology Experience Consultant will drive technology planning and design for evolving the digital experience of the field, clients and other users. Align the technology roadmap and implementation plans to support a best-in-class digital experience. Responsible for experience design, field engagement and user testing of technology solutions/applications, to serve as input into training, field support and OCM activities. Advocate on behalf of the USWM Field for technology decisions to drive profitability and efficiency, and to help bridge the gap between building technology and business needs. What will you do? Influence the development of new and enhanced technology, and related policy and procedures, evaluate and recommend potential enhancements of the various tools based on feedback from the field for large-scale ($1MM+) strategic technology initiatives Define success criteria for strategic technology initiatives from an end user perspective and supporting deliverables such as epic user stories, adoption metrics and KPI's Ensure executive awareness of end user impact of minimal viable product (MVP) by participating in key governance forums Focus on user experience, key client/field/corporate behaviors and adoption of our technology suite and digital experience, as well as productivity and profitability Understand the client, client/advisor, and field digital experience end-to-end Create journey maps outlining the end-to-end experience for key stakeholders and project teams Partner with internal business, application and development, user research and field engagement teams to drive the successful development, implementation and adoption of technology. What do you need to succeed? Must-have Bachelors degree or equivalent Minimum five years of financial services industry experience Minimum three years of experience with user research, user experience, learning design and/or training for the adoption of new technology and processes Understanding of the client and advisor engagement experience Nice-to-have Prior experience in Wealth Management Advance technology and presentation skills: MS Office, Web-based learning tools, digital collaboration and presentation tools What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits Continued opportunities for career advancement World-class sales training, coaching, and development opportunities Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training Opportunity to achieve great success and grow your career with RBC #LI-POST #LI-Hybrid Job Skills Field Engagement, Field Support, Industry Knowledge, Large Group Presentations, Roadmapping Additional Job Details Address: 250 NICOLLET MALL:MINNEAPOLIS City: Minneapolis Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: Wealth Management Job Type: Regular Pay Type: Salaried Posted Date: 2024-06-07 Application Deadline: 2024-07-26 Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.

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