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College IT Support Technician

1 month ago

Tuscaloosa, United States University of Alabama Full time


College IT Support Technician - 524285

  • Tuscaloosa, Alabama, United States

  • Education

  • Information Systems/Technology Support

  • Regular Full-time (Benefits eligible)

  • Closing at: Jul 22 2024 at 22:55 CDT



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Pay Grade/Pay Range: Minimum: $19.33 - Midpoint: $24.18 (Hourly N5)

Department/Organization: 212104 - Technology Support Services

Normal Work Schedule: Monday - Friday 8:00am to 4:45pm

Job Summary: The College IT Support Technician provides service to faculty, staff, and students utilizing college computer systems. Performs basic on-site troubleshooting, repair, and maintenance involving computer hardware and software. Resolves issues over the phone, email, or walk-ins. Monitors requests through completion and performs all related communication with customers. Coordinates outside vendors for installation and maintenance of multimedia equipment as needed. May provide guidance and/or supervision to student IT technical workers. May provide on-site support for server issues in the event of service outages.

Additional Department Summary: Maintains budget information. Prepares and processes administrative paperwork. Schedules use of computer equipment and labs. Provides end-user support for the College in common software applications. Assists faculty, staff, and students. Acts as the front-line of the College of Education technology support infrastructure.

Required Minimum Qualifications: High school diploma or GED.

Skills and Knowledge: Knowledge of computer technology including PC compatible equipment, electronic mail, standard productivity software, and office management software.

Preferred Qualifications: Three (3) years of work experience in a customer service oriented environment using common PC software.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis, and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. Follow the link below to find out more. "EEO is the Law" Poster