Client Support Technician
4 weeks ago
Delaware Nation Industries (DNI) is a prime contractor providing manpower and support IT Operations and Maintenance to the Defense Contract Audit Agency (DCAA) to ensure every DCAA employee has reliable support and access to the DCAA's network equipment, email systems, and shared drives and databases to successfully carry out their mission to the Department of Defense. We are currently interviewing for a Client Support Technician to support this initiative in an enterprise-level work environment.
Responsibilities
- Provide end user device support to include all aspects to resolve customer incidents including, but not limited to; installing, connecting, troubleshooting, repairing, and deploying laptop/desktop hardware and all networked and non-network peripherals and software.
- Provide troubleshooting and remedy for IT related incidents or requests escalated from the Service desk utilizing remote access, if necessary, to isolate and resolve issues, or refer the incident to the next level of support.
- Technicians must utilize a wide range of tools to address issues, to install or reinstall software if authorized and required. If incidents cannot be resolved remotely, onsite (at employees office location) support will be required.
- Support responsibilities include software installation, and configurations.
- Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
- Provide integration, testing, evaluation, configuration control, and administration of laptop/desktop systems hardware and software; perform integration and standardization of desktop hardware and software as required.
- Perform new hardware and software testing with government approved test methods and report results to the Government
- 4 years of experience in network attached client system and software troubleshooting and resolution focusing on Windows x86 based laptop and desktop hardware and software.
- Expert knowledge of Windows for the workstation.
- Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
- Demonstrated knowledge of deploying computer hardware and software.
- Demonstrated knowledge of a range of diagnostic utilities.
- Demonstrated progressive experience in the management of a technical support team.
- Demonstrated experience developing and providing Service Level Agreements and Client Support deliverables.
- Demonstrated knowledge of Windows 10, 7, Active Directory, Network Basics, VPN Basics, and Mobile Device Basics. Working knowledge of IT Infrastructure Library and IT Service Management frameworks
- IAT Level I baseline certification in accordance with DoDD 8140.01 or DOD 8570 "Cyberspace Workforce Management" This position requires compliance with DOD 8570 IAT continuing education certification for technical administrative access to government systems.
- Shift adjustments or on-call support may be required to support operational service outages or to meet contractual service level performance requirements.
-
Field Service Technician
4 weeks ago
Chicago, Illinois, United States Client Full timeField Service Technician / Mechanic (New industry training)$27ph - $32ph + Company vehicle + Specialist Training + Overtime + Progression + Excellent Benefits & Healthcare planRemote based in: Chicago metro areaAre you a Field Technician or Mechanic with any mechanical maintenance experience, looking to work for a market leading organization offering...
-
Field Service Technician
1 month ago
Chicago, Illinois, United States Client Full timeField Service Technician - Medical equipment $28ph - $34ph + Company vehicle + Specialist Training + Progression + Excellent Benefits & Healthcare planRemote based in: Chicago metro areaAre you a Field Service Technician with experience working on any medical equipment, looking to work for a market leading organization offering specialist on the job training...
-
Field Service Technician
4 weeks ago
Chicago, United States Client Full timeField Service Technician / Mechanic (New industry training)$27ph - $32ph + Company vehicle + Specialist Training + Overtime + Progression + Excellent Benefits & Healthcare planRemote based in: Chicago metro areaAre you a Field Technician or Mechanic with any mechanical maintenance experience, looking to work for a market leading organization offering...
-
On-Site Support Technician
2 weeks ago
Chicago, United States McGuireWoods LLP Full timeOverview:McGuireWoods LLP has an exciting opportunity for an OST/Desktop Support Technician in our Chicago, IL. location. The On-Site Support Technician is primarily responsible for assisting firm personnel in the use of PC hardware and software. Working with the other areas in Information Technology, the On-Site Support Technician will work to ensure that...
-
Desktop Support Technician
2 weeks ago
Chicago, United States A3 Staffing Solutions Full time $18 - $20Job DescriptionJob DescriptionIT Desktop Service Technician - Chicago, ILMust be 100% onsiteM-F: 8a-5pEnterprise environment supportResponding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client’s location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and...
-
Field Support Technician
2 weeks ago
Chicago, Illinois, United States Sky Systems, Inc. Full timeJob OverviewPosition: Field Support TechnicianLocation: On-SiteContract Type: Long-termWork Schedule: Monday to Friday, 8 AM to 5 PMThe Field Support Technician will play a crucial role in the installation, configuration, and troubleshooting of various IT infrastructure components. This position encompasses a wide array of IT hardware and software support,...
-
Client Support Representative
3 weeks ago
Chicago, United States Diamond Heritage Inc Full time $45,000 - $55,000Job DescriptionJob DescriptionWe are a prominent sales and business development firm in the Chicago area that represents top clients in the telecommunications industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights...
-
Client Support Representative
3 days ago
Chicago, United States Diamond Heritage Inc Full timeJob DescriptionJob DescriptionWe are a prominent sales and business development firm in the Chicago area that represents top clients in the telecommunications industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights...
-
Client Support Specialist
3 months ago
Chicago, United States The Bail Project Full time**Client Support Specialist** **Department:** Operations **Location:** Chicago, IL ***This is currently a full time 6-month position with the potential to become full-time.*** ***This role is a full time position for high volume sites that also exhibit longer case durations.*** **About The Bail Project:** *The Problem* There is no place in the criminal...
-
Behavioral Support Technician
2 weeks ago
Chicago, Illinois, United States Amergis Full timePosition: Registered/Certified School Behavior TechnicianLocation: Roselle, ILCompensation: $29 per hourWork Schedule: 35 hours per weekJob Overview: The Registered/Certified Behavior Technician is responsible for delivering educational and behavioral support services to children and adults with special needs. This role involves collaboration with...
-
Client Support Specialist
2 weeks ago
Chicago, Illinois, United States Prepaid Expense Card Solutions, Inc. Full timeCLIENT SUPPORT SPECIALISTOVERVIEW:Under the direct guidance of the Director of Customer Operations, Client Support Specialists serve as the primary point of contact for users, ensuring their satisfaction with Prepaid Expense Card Solutions, Inc.'s offerings. Their main responsibility is to deliver exceptional client support aimed at enhancing users'...
-
Client Support Representative
4 weeks ago
Chicago, United States Diamond Heritage Inc Full time $43,500 - $53,500Job DescriptionJob DescriptionThe Client Support Representative works on-site at our marketing & promotional events and provides support to the team at our corporate headquarters here in Chicago. We specialize in customer retention and customer acquisitions for our clientele. Our clients span across a wide variety of industries, including home improvement,...
-
Client Support Specialist
3 days ago
Chicago, Illinois, United States ShareASale Full time**Job Summary**The Client Support Specialist position at ShareASale is a dynamic role that balances technical expertise with client management. This position resides in the Technical Services department, focusing on technical account development and client support.**Key Responsibilities**Assist ShareASale clients with technical questions related to account...
-
Client Support Representative
4 weeks ago
Chicago, United States Diamond Heritage Inc Full timeJob DescriptionJob DescriptionThe Client Support Representative works on-site at our marketing & promotional events and provides support to the team at our corporate headquarters here in Chicago. We specialize in customer retention and customer acquisitions for our clientele. Our clients span across a wide variety of industries, including home improvement,...
-
Client Support Representative
1 week ago
Chicago, United States Diamond Heritage Inc Full time $43,500 - $53,500Job DescriptionJob DescriptionThe Client Support Representative works on-site at our marketing & promotional events and provides support to the team at our corporate headquarters here in Chicago. We specialize in customer retention and customer acquisitions for our clientele. Our clients span across a wide variety of industries, including home improvement,...
-
Client Support Specialist
6 days ago
Chicago, Illinois, United States Jiffy Lube #1160 Full timeJob OverviewCompany Name: Jiffy Lube #1160Job Title: CLIENT SUPPORT SPECIALISTPosition Objective: The main responsibility of a Client Support Specialist is to deliver prompt and professional assistance to clients regarding any concerns related to their vehicle's glass.Client Support Specialists play a crucial role in fostering a positive experience for...
-
Client Support Specialist
2 weeks ago
Chicago, Illinois, United States The Larko Group Full timeClient Support Specialist Company: The Larko Group Position Overview:The Larko Group is seeking a dedicated Client Support Specialist who is committed to delivering exceptional service in every interaction. This role is essential in fostering a positive experience for our clients. Key Responsibilities: Provide thorough support to both internal and external...
-
Client Support Specialist
2 weeks ago
Chicago, Illinois, United States Peppermint Technology Full timePosition OverviewRole: Client Support SpecialistLocation: Hybrid work modelReporting Structure: Reports to the President, North America; Customer Support Team Lead (UK)ObjectiveAre you passionate about technology and eager to contribute to customer success? Join a dynamic and expanding international software firm as we enhance our presence in the North...
-
Client Support Specialist
2 weeks ago
Chicago, Illinois, United States Puerto Rican Cultural Center Full timeClient Support Specialist Job OverviewThe Client Support Specialist role at our organization entails delivering direct assistance to the designated demographic under the guidance of the Program Coordinator. Key responsibilities encompass personalized case management, vocational guidance, job search support, and additional services.Key...
-
IT Support Technician
2 months ago
Chicago, United States KDM Engineering Full timeContribute your expertise, skills, and experience as an IT Support Technician by joining our KDM Engineering team. KDM is a growing, award-winning, minority- and woman-owned professional engineering firm focusing on electric, gas, site civil, and telecommunications engineering designs and support services. We’re seeking an IT Support Technician with 4-5...