Office Assistant and Auditor

2 weeks ago

Portsmouth, United States Rainbow Restoration Full time

Are you an eager self-starter that loves systems and improving efficiency? Do you have excellent communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis? Are you skilled at using up-to-date technology to drive processes and systems in a fun fast-paced office environment?

As an Office Assistant/Auditor, you will be front and center of office and business operations, providing administrative support services and maintaining office systems, procedures, and policies. You'll ensure that the daily office operations function smoothly and that the highest quality customer service is delivered by office staff. And most importantly with all team members at Rainbow Restoration, you'll help people when they need it most

If you're ready to start a career where you do something different every day and enjoy knowing that you're making a difference in the lives of our customers and team members, we want to talk to you

Why You Should Join Our Team as an Office Assistant/Auditor
• Professional training and development. We recognize that your success is our success Our goal is to help you meet your personal and professional goals while also partnering with our team to reach business goals

together
• This is a career. With the ability to independently manage projects and directly affect outcomes, your career growth opportunities are in your hands Company growth is your growth
• Autonomy. You'll have a lot of independence as an Office Assistant/Auditor, with your ability to make quick decisions and flexibility in how you create systems to communicate with and help the team throughout the day.
• You'll be helping people when they need it most. You'll be one of the first points of contact when helping people at one of the most challenging times of their life. You'll make a huge impact in the community by restoring properties back to pre-loss condition.
• We value initiative and dedication, and there is potential for this role to evolve into a full-time position based on performance and business growth.

Your Responsibilities as an Office Assistant/Auditor

You'll be a key component of our team responsible for creating systems, implementing procedures, reporting daily and weekly updates, and auditing data. As you grow in experience, here are some of the things you will

do:
• Receive incoming calls, from clients, vendors, insurance companies, and technicians
• Communicate with customers throughout restoration process
• Assist with the scheduling of services with staff, customers, technicians, and insurance
• Notify customers of service call status and follow up with customers after work is complete
• Accounts Receivable, following up on outstanding invoices and collections.
• Process customer invoices
• Manage social media posting schedule
• Attend networking and trade show events to be a brand ambassador
• Clerical duty, including customer and job data entry into proprietary software
• Greet visitors at the office and provide assistance as needed
• Keep the office space organized and presentable
• Assist in auditing and verifying data for accuracy and completeness
• Complete inter-office documentation and document standard operating processes
• Create and manage an organized filing system, upload and keep record of important data

How to be Successful as an Office Assistant/Auditor

Your success as an Office Assistant is entirely within your control. We won't sugarcoat it; we deal with emergencies With emergencies comes high stressed customers, who, at times may need empathy and reassurance that everything will be ok. Exceptional communication in all situations will be important and attention to detail is a

necessity.

You'll be a great fit to grow in this role if:
• You know how to provide exceptional customer service.
• You show empathy for the customer, you are friendly, and you are always professional in both your appearance and your attitude.
• You have great attention to detail. This is key to ensuring that the detailed documentation of a loss are accurate and complete. Using the latest systems and technology to document and process jobs, ensures that we do projects right the first time every time.
• You are a team player. As part of a team passionate about helping others, you must be dedicated to excellence and ready to step up and help, no matter what.
• You have a high sense of professionalism, integrity, tenacity, community, and honor.
• You are positive and have a resilient attitude. You find excitement in the unknown and are eager to show up

on time to do what it takes to get the job done.

Job Requirements for the Office Assistant/Auditor

Here are the minimum requirements to be considered for this job.
• Must have a valid driver's license.
• Must be able to lift 50 pounds unassisted.
• Must have computer/software skills
• Must have organizational and planning skills
• Must be a team player/builder
• Must be comfortable with using various social media platforms and posting content
• Must be available to work after hours, and on rotation for emergency calls

If you're ready for a rewarding and exciting career, apply now and join the Rainbow Restoration team

APPLY TODAY

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