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Front Office Registration

3 months ago

Duluth, United States Nystrom & Associates, Ltd. Full time

Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services. As a full-time Front Office Registration staff at our Duluth, MN clinic location, you would act as a point of contact for scheduling all intra-office referrals for new or existing patients within the clinic, coordinate patient services efficiently and assist in referring between all NAL programs, as well as maintaining awareness of trends and parents and the need for new services. An ideal candidate will have a passion for providing a high level of customer service to mental health and substance use disorder clients. Additionally, candidates will have had prior customer service experience in a fast-paced environment. Job Duties: Register and integrate new patients in emerging programsEducate patients and clinicians on all services offered within the clinic, including other NAL programs and locations Attend staff meetings and trainings as needed to educate staff on the live referral process and other Registration processes Follow up with clinicians regarding patient care issues and patient scheduling (i.e. patient needs a referral due to insurance change, patient was hostile with staff, etc.)Maintain awareness of trends, patterns, and need for new services; report these to management as neededRecord all incoming calls and daily check outs in accordance with current policy and procedureAssist with the front desk and answering intake calls depending on clinic needsAssist with shift coverage in the event of staff shortageOther duties as assigned