Executive Meeting Manager(EMM)

2 months ago

Orlando, United States Marriott Orlando Downtown Full time

Job Summary: Our Executive Meeting Manager loves to manage a group from creating their experience to executing the event, They are masters of “booking it and cooking it” while generating short term revenue.  This position  reports to the Director of Sales and is primarily responsible for ensuring that revenue goals are achieved or exceeded by proactively prospecting, facilitating and closing corporate business opportunities and local catering.

Duties & Functions

  • Identify new business that fits sales parameters by using a wide variety of means/tools
  • Prospect for new business through individual creativity and innovation
  • Solicit local transient accounts
  • Negotiate corporate business that meets or exceeds resort revenue goals
  • Produce accurate contracts, banquet/catering event orders and resumes within timeframe set by hotel, responding to all leads and RFPs within 24 hours
  • Outreach via phone to targeted markets
  • Maintain accurate information in sales management tool SFA Web/CI/TY on all new and ongoing leads and accounts, including solicitation efforts and all activities up to date
  • Conduct site inspections, local sales calls and attend appropriate trade shows and client events
  • Negotiate contracts, upsell, ensuring that all pertinent aspects of solicitation and closing are complete and documented
  • Follow proper event management procedures for event execution to include, but not limited to, Banquet Event Order creation, F & B forecasting, resume communication, amenity/VIP designation and room block management
  • Serve your booked group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, and related billing processes
  • Ensure proactive communication with other department managers and associates throughout the hotel to ensure seamless transitions occur and positive memorable experiences are created.
  • Participate in weekly BEO meetings with other departments and maintain accurate and timely internal hotel communication
  • Create a dynamic and positive relationship with guest from sales phase through on site execution of events.  This includes meeting the guest at the event to ensure proper event set-up and guest satisfaction. Take initiative to solve any problems by liaison with other hotel managers.

Qualifications

  • Minimum one year experience as an Executive Meeting Manager, Sales/Catering/Event Coordinator or Manager
  • Working knowledge of MS Word, Excel and Outlook
  • Demonstrated ability to understand guest requirements and translate into sales solution
  • At least 4 years of progressive hotel sales experience or a 4 year college degree and at least 2 year of related experience.
  • Must be skilled in Windows, Company approved spreadsheets and word processing. 

Physical requirements: 

  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements 

  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented man
  • Meet and greet onsite contacts.
  • Abide by Prime Selling Time (PST).
  • Develop networking opportunities through active participation in community and professional associations, activities and events.
  • Review meeting planner evaluations with the DOS to ensure that issues receive follow-up.
  • Entertain clients.
  • Handle inquiries as part of Inquiry Day Program.

We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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