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APEX TECHNOLOGY SUPPORT ENGINEER

1 month ago

Kingsport, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

The Technology Support Engineer is responsible for the after-sale performance and technical support of all SmartGrade™ and integrated grade control equipped machines. This position must have a highly technical understanding of the John Deere SmartGrade™ system, as well as applicable Topcon™ products that work in conjunction with SmartGrade™ equipped machines. This person must be able to diagnose and resolve issues both on-site and/or remotely and follow the issue(s) to resolution. This position will require a working understanding of other types/brands of integrated grade control (IGC) systems as well as other related construction technology solutions and should be able to trouble shoot as it relates to John Deere and SmartGrade™. This position will work with management to provide or assist in providing extensive training both internally and externally for the operation and support of SmartGrade™ and related grade control products.

Duties and Responsibilities

Support and diagnose SmartGrade™ and related grade control issues and make appropriate repairs.
Communicate effectively with John Deere and other applicable technical support personnel to successfully resolve customer's issues from start to finish.
Consistently demonstrate and utilize remote support tools such as John Deere SmartGrade Remote Support or equivalent 3rd party software whenever applicable.
Communicate developing or existing hardware/software concerns related to SmartGrade™/IGC to appropriate MCF departments.
Actively support the Precision Technology Manager and territory managers within their respective areas to promote, demo and sell SmartGrade™ machines.
Assist in training territory managers to conduct SmartGrade™ demonstrations.
Complete & maintain all OEM and government certifications expected or required.
Plan, prepare, and conduct in-field demonstrations and classroom training of grade control solutions for both construction professionals and MCF staff as required.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Seek additional sales, parts, and service opportunities for MCF and report those prospects to the appropriate parties.

Additional Qualifications/Responsibilities

Education

4 yr Degree is not required, its recommended, in an Engineering/Technology/Marketing discipline or equivalent experience.
5 years preferred of Topcon Machine Control and Construction experience

Benefits:

Paid Time Off--80 Hours in the first year
Medical, Dental, Vision, Short and Long-Term Disability Insurance
401K with Employer match
$50,000 company paid Life Insurance Policy
Ongoing Training

McCoy Construction & Forestry offers ongoing training and great total compensation package and excellent benefits package.