Enablement Program Support Analyst

1 month ago


Washington, United States AHU Technologies Inc Full time

TITLE: Enablement Program Support Analyst

LOCATION: Washington, DC/ Onsite

MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE: 1 year

INTERVIEWS: Webcam Only

Job Description:

The Tech Enablement Team is seeking an experienced Program Support Analyst to conduct day-to-day operations and support the management of the Tech Enablement Program, managing the Client Digital Services Training program and the ITSM knowledge database.

Responsibilities:

· Excellent verbal and written communication skills.

· Strong presentation skills.

· Excellent organizational skills and attention to detail.

· Ability to evaluate and research training options and alternatives.

· Ability to design and implement effective training and development.

· Excellent time management skills with a proven ability to meet deadlines.

· Proficient with Microsoft Office Suite or related software.

· Knowledgeable of applicable federal, state, and local regulations

Skills:

· Strong attention to detail and quality control Required 1 year

· Excellent writing and communication skills with the ability to explain technical terms Required 1 year

· Experience designing training materials Required 1 year

· Proven ability to problem-solve and multi-task in a fast-paced and flexible work environment Required 1 year

· Excellent customer service skills and ability to engage with people at all levels of DC Gov Required 1 year

· Solid experience independently managing day-to-day program tasks Required 1 year

· Familiarity with Microsoft 365 tools and apps, in particular all aspects of working in Teams, SharePoint, and Microsoft Forms. Required 1 year

· Familiarity with web-based learning platforms and modern educational techniques. Required 1 year



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