Program support analyst

1 month ago


Washington, United States AHU Technologies Inc Full time

Program Support Analyst duties include:

Manage Tech Enablement’s Digital Services Training Calendar

Support the development and roll-out of a Learning Management System for the Digital Services Training Program

Setup course registrations

Communicate with training facilitators

Upload and update course content and materials

Create and disseminate feedback surveys

Produce reports on training statistics

Assist with developing new training curricula

Manage training requests received through IT Service Management (ITSM) System and other various channels.

Develop needs assessments to evaluate the organization's training needs

Create new training materials including presentations, handouts, and guides

Design activities or lessons to teach certain technical skills

Create new and update/customize existing course materials

Support facilitators to ensure all virtual courses are running smoothly

Assist with inquiries in the Teams chat for virtual trainings

Support the production of virtual and in-person training/learning events

Manage the EnableTECH Community in Teams

Share training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), end-users, Training Coordinators, Operations Leads)

Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization.

Support the creation of knowledge articles, user guides, video tutorials

Manage the help article knowledge database on the end-user self-service portal

Performs other related duties as assigned.

CONTRACT JOB DESCRIPTION

Responsibilities:

Excellent verbal and written communication skills.

Strong presentation skills.

Excellent organizational skills and attention to detail.

Ability to evaluate and research training options and alternatives.

Ability to design and implement effective training and development.

Excellent time management skills with a proven ability to meet deadlines.

Proficient with Microsoft Office Suite or related software.

Knowledgeable of applicable federal, state, and local regulations



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