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IT Desktop Support Specialist I

3 months ago

Houston, United States Nova Medical Centers Full time
Overview

IT Desktop Support Specialist I

This role will be responsible for working directly with our internal customers, in-person or remotely, to solve their issues in a timely and efficient fashion. In addition, the role will be responsible for preparing and testing equipment, assisting in the IT buildout of new clinics, working with the network engineer in troubleshooting network issues, and for participating in the roll-out of new technologies. The ideal candidate should advance the IT mission of supporting the business through exceptional customer service and innovative technology. They should value teamwork, continuous improvement, respect, and service. They should be creative, organized, and have strong attention to detail.

Responsibilities

Responsibilities:

  • Independently work through the ticket queue and use discretion and judgement in solving reported issues.
  • · Determine business impact of requests and escalate as necessary.
  • · Provide stellar on-site assistance person to person and via phone and/or remote support tools for IT hardware and software, clinical hardware and software, telephony, mobile, printing, installations, and operating system issues.
  • · Provide guidance and instruction to internal customers as needed for further resolution.
  • · Prepare equipment prior to shipping and QC equipment when it is returned.
  • · Work collaboratively with other departments to deploy IT equipment, including travelling on-site for a new clinic buildout.
  • · Work on projects and new technology rollouts. Able to manage time between this and other responsibilities.
  • · Assist senior team members to develop best practices, policies and procedures governing how to troubleshoot IT issues.
  • · Research, evaluate, test, and recommend products as requested.
  • · Perform other related duties and projects as assigned
  • Position Requirements include:
  • · Able to provide technical advice, guidance and informal training to customers using hardware and software programs.
  • · Strong troubleshooting skills. Able to independently find and share solutions to recurring issues.
  • · Knowledge of the Office 365 platform, Active Directory Administration, & Microsoft Endpoint Manager (Intune).
  • · Proficiency with Microsoft operating systems and Microsoft Office.
  • · Able to provide hands-on support of Audio/Video conferencing systems.
  • · Experience providing support via IT Service Management systems.
  • · Strong problem-solving skills with an attention to detail.
  • · Highly adaptable.
  • · Constructive, “can do” attitude committed to consistently doing what is best for the organization.
  • · Highly motivated, responsible individuals with outstanding customer service skills.
  • · Ability to work independently and in a team environment.
  • · Ability to work at times in construction environments.
  • · Standard business hours weekday schedule.
  • · After-hours project work may be required at times.
  • · Must be able to lift 40 pounds.
  • · Must have reliable vehicle.
  • Ability to travel.
Qualifications

Requirements:

  • Bachelor's (Preferred). May substitute 1 – 2 years onsite helpdesk support / call center support, or applicable certifications.

Benefits:  We offer an excellent base salary, full benefits package including matching 401k with immediate vesting, group medical, dental, vision, life, and short-term disability insurance and PTO.  In addition, you will have immediate access to earned wages through our partnership with Payactiv.

Equal Opportunity Employer