Desktop Specialist
1 month ago
The Desktop Specialist is responsible for providing technical support to end-users for desktop and laptop computers, peripherals, and related software applications
This role involves troubleshooting and resolving hardware and software issues, performing installations, configurations, and upgrades, and ensuring the overall reliability and efficiency of desktop systems.
Qualifications:
- Minimum of four (4) years of professional IT experience in a corporate environment
Additional relevant education or IT Certification is desirable. - Extensive knowledge of Windows 10/11, Android, iOS, and printers.
Duties/ Responsibilities
- Deploy desktop application software.
- Provide technical assistance for all levels of end users, from frontline to C-Suite.
- Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.
- Provide support for employee lifecycle (new hires, moves, terminations).
- Provide printer administration, including service call management and replacing toners.
- Provide support for periodic inventories of IT resources.
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