Territory Manager

2 weeks ago

Fort Worth, United States Hancock Claims Consultants Full time

Hancock Claims Consultants is the nation's leader in claims resolution service. Hancock is in a high growth mode and looking for experienced new employees to join our winning team.

Hancock is a company of hard-working team players committed to being #1 in our industry. We provide many opportunities for professional growth and development. We are a place you can call home, and where you will truly enjoy coming to work each day. Much of the success of Hancock comes from the diverse backgrounds of our employees. We are all committed to performing at our highest level and provide the best possible service to our clients.

Position Purpose:

The Territory Manager is responsible for oversight and business development within their assigned territories. This includes strengthening the business relationships between the company, insurance carriers/clients, territory managers, and independent roof inspection sub-contractors. Ensure all aspects of insurance carrier/client satisfaction within assigned territories are met and develop business relations with prospective customers. The position exercises discretion and independent judgment with respect to matters that directly impact business.

Essential Duties and Responsibilities:
FIELD OPERATIONS:

  • Liaise between Hancock Claims Consultants, carrier/clients, and independent roof sub-contractors
  • Develop and maintain strong relationships with carrier clients
  • Prospect and develop new customers through networking and referrals
  • Develop and submit quarterly business plans including claim volume goals and targeted relationships
  • Carry out other such duties as may be assigned or requested
  • Build and maintain network of independent roof inspection sub-contractors
  • Responsible for all aspects of carrier/client satisfaction within territory
  • Responsible for the investigation and resolution of critical customer problems
  • Ensure that work of independent roof inspection sub-contractors meets client expectations
  • Maintain proactive communication with scheduling and claims coordination departments to ensure that appointments are feasibly scheduled and that scheduled appointments are kept
  • Ensure that inspections are completed in a timely manner and that service level requirements are met
  • Due to the Territory Manager holding ultimate responsibility for all aspects of managing assigned territory, circumstances will from time to time necessitate that the incumbent perform inspections of steep and/or high roofs as well as the following

BUSINESS DEVELOPMENT:
  • Use CRM software to develop and maintain strong relationships with carrier/clients.
  • Liaise between the company, carrier/clients, territory employees, and independent roof inspection subcontractors.
  • Conduct regular meetings with customer clients to ensure appropriate service level quality.
  • Prospect and develop new customers through business development networking and referral efforts.
  • Develop and submit quarterly business plans including claim volume goals and targeted relationships.
  • Travel to different locations for business development meetings to include attending trade shows, conferences, and other sponsored events.
  • Oversee territory expansion efforts and recruitment of subcontractor resources.

Qualifications:
  • Experience in roofing or general contracting related field.
  • Ability to quickly understand job specific requirements, complex carrier/client inspection specifications, and regional volume capacity.
  • Excellent interpersonal skills and ability to adjust and interact with all levels of personnel and customers
  • Strong negotiation and business development skills
  • Effective leadership and time management skills
  • Good verbal and written communication skills
  • Knowledge of workplace safety and adherence to industry standard inspection methodologies.
  • Proficient in software such as well as Microsoft Excel, Outlook, and Word
  • Ability to set priorities, meet deadlines, goal-oriented, organized and take pride in their work
  • High school graduate (Some college education preferred)


Scheduling:
  • Position requires daytime availability and may also include nights, weekends and extended hours for business development purposes.
  • Work hours will depend on operational needs.
Environmental Factors:
  • Work is normally performed indoors in a typical office environment but may occasionally be required to perform work outdoors.
  • Possibility of travel to locations outside of the office environment.

Physical/Mental Skills and Abilities:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift 10 - 50 pounds at times.
  • Hand-eye coordination, arm, hand, and finger dexterity including ability to grasp and operate equipment
  • Visual acuity to use a keyboard, operate equipment, and read technical information

Benefits:
  • Medical, Dental Vision Insurance - CIGNA
  • Company covers 100% of Employee Only premium for Dental and Vision
  • 401 (k) Plan (Company match up to 4%)
  • Company paid Life Insurance
  • Company paid Long Term Disability Insurance
  • Bonus (eligible after 90 days of employment)
  • Paid Time Off
  • Corporate Office gym facility & Personal Trainer...and more for qualified employees

Company Conformance Statement:
In the performance of their respective tasks and duties all employees are expected to conform to the following:
  • Perform quality work within deadlines with or without direct supervision.
  • Interact professionally with other employees, customers, independent roof inspection subcontractors and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Disclaimer:
Hancock Claims Consultants is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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