Office Assistant

2 weeks ago


Philadelphia, United States Operation Save Our City Full time

JOB DESCRIPTION – OPERATION SAVE OUR CITY

Office Assistant/Intake Specialist

Operation Save Our City is a leader in working with people in need of treatment and services for mental health conditions, substance abuse disorder, and housing. We are proud to offer compassionate, trauma-informed care to adults, and older adults who are trying to improve their health and safety.

Job Summary:

The Office Assistant/Intake Coordinator will be joining an energetic and dedicated team that operates an intake and referral system to connect people with mental health conditions, substance abuse disorder, and trauma-related symptoms to services.

The Office Assistant/Intake Coordinator is responsible for greeting visitors who are seeking services or want to participate in on-site program activities, conducting initial intake assessments to connect people with services that meet their goals. The Intake Coordinator will work closely with the Case Management Coordinator, to share intake details and will support the program director with clerical duties that include tracking volunteer participation, daily attendance, and documentation of monthly site usage. 

JOB SPECIFICATIONS

Duties and Responsibilities

·       Answer incoming calls from families and providers.

·       Screen individuals requesting services using an intake questionnaire.

·       Guide individuals through a shared decision-making process to select the services that best fit their needs.

·       Provide individuals with referrals for additional support services to meet any immediate needs using an online directory for social service organizations.

·       Hand off clients to the case management coordinator for long term support.

·       Document all interactions with individuals and providers in the online reporting system.

·       Collaborate with families authorized to use the OSOC Communications Network to find missing family members.

·       Review data from electronic management system with team members.

·       Attend Philly Families CAN Steering Committee meetings.

·       Other duties as assigned.

Education

  • Minimum: Bachelor of Arts. 
  • A strong history of relevant work experience may be substituted for educational requirements.

Skills/Experience

  • At least 1-2 years of work experience linking families to essential services.
  • At least 1-2 years as an office assistant or data collection specialist.
  • Genuine interest in the welfare of people facing substance use disorder, mental illness, and other complex health problems
  • Exceptional verbal and interpersonal communication skills.
  • Experience in communicating with families and providers on the phone.
  • An understanding of trauma and trauma-informed care.
  • Proficiency in multitasking: recording enrollment information while giving sincere attention and authentically engaging service recipients.
  • Data entry and computer skills in Word, Excel, and Outlook.
  • Ability to learn new technological tools swiftly and confidently.
  • Experience working with ethnically and culturally diverse individuals and organizations.
  • Multi-lingual strongly preferred but not required. Spanish preferred.

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