Service Desk Analyst
3 months ago
??????Location: Columbus, OH - Hybrid
Job type: Contract-to-hire
Pay rate: $20-25/hr
Must be legally eligible to work in the US without sponsorship.
Job Responsibilities
We are seeking a candidate who is highly technical and able to think creatively with a vast technical background in resolving issues on the spot. The ideal candidate possesses the ability to multitask and clearly communicate technical information to people with varying levels of technical ability, with a friendly demeanor.
Here are some core responsibilities and requirements of this position:
- Experience troubleshooting issues in an Enterprise Windows and/or Mac environment - Able to resolve at least 60% of assigned incidents at first contact.
- Experience fulfilling service requests, such as installing unpackaged software, installing peripherals or drivers, tracking inventory and on occasion, performing computer refreshes for Windows and Mac devices.
- Commitment to following all ticketing guidelines and adhering to SLO's and exceeding 95% positive customer satisfaction surveys.
- Installing MDM and troubleshooting mobile devices problems (iOS and Android)
- Troubleshooting issues with Teams, Zoom, or Webex.
- Fluent typing ability and able to conversate via chat with proper grammar and etiquette.
- Communicate effectively with staff by phone and be able to produce written communications (emails/chat) in a prompt and professional manner.
- Other duties as assigned.
Job Qualifications
- College Degree and 2 years of direct experience working for an Enterprise Service Desk. Certifications accepted in lieu of experience/education include: HDI, A+, Microsoft Technologies (Windows 11, M365, SharePoint Online permission management), Apple Technologies (Jamf), ITIL Foundations.
- Able to work with general instruction, oversee projects and/or mentor junior staff on policies and procedures.
- Ability to de-escalate difficult situations and effectively collaborate with senior staff and junior staff.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO NoticeVaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy NoticeVaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
-
Service Desk Analyst
2 weeks ago
Columbus, Ohio, United States Vaco Full timeJob Title: Service Desk AnalystJoin Vaco's team as a Service Desk Analyst, where you will play a critical role in providing technical support to our clients. As a Service Desk Analyst, you will be responsible for troubleshooting and resolving technical issues in an Enterprise Windows and/or Mac environment.Key Responsibilities:Resolve technical issues in an...
-
Service Desk Analyst
4 weeks ago
Columbus, Ohio, United States Vaco Full timeJob Title: Service Desk AnalystVaco is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via phone, email,...
-
Service Desk Analyst
3 weeks ago
Columbus, Ohio, United States Vaco Full timeJob Title: Service Desk AnalystVaco is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for customers and will be responsible for providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support and resolve...
-
Service Desk Analyst
4 days ago
Columbus, Ohio, United States Vaco Full timeJob Title: Service Desk AnalystJob Summary: We are seeking a highly technical Service Desk Analyst to join our team at Vaco. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to...
-
Service Desk Analyst
4 weeks ago
Columbus, Ohio, United States Vaco Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Vaco. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and resolving issues in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via phone, email, and chatResolve issues...
-
Service Desk Analyst
2 weeks ago
Columbus, Ohio, United States Manpower Group Inc. Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Manpower Group Inc. As a Service Desk Analyst, you will be responsible for providing technical support and troubleshooting services to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients via phone, email, and chat.Resolve...
-
Service Desk Analyst
4 days ago
Columbus, Ohio, United States Vaco Full timeJob Summary:Vaco is seeking a highly technical Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via phone, email, and...
-
Service Desk Analyst
2 weeks ago
Columbus, Ohio, United States Manpower Group Inc. Full timeJob Title: Service Desk AnalystWe are seeking a skilled Service Desk Analyst to join our team at ManpowerGroup. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients and internal stakeholders.Key Responsibilities:Troubleshoot complex technical issues in an Enterprise Windows and Mac...
-
Service Desk Analyst
1 month ago
Columbus, United States TEKsystems Full timeJob DescriptionJob DescriptionDuration6 Duration UnitMonth(s) Req Description DescriptionJob Description:Summary:An IS Customer Support Analyst serves as the first point of contact for all technology related issues at Hospital. They provide world class service through their interactions with our users and technical competencies. During each interaction,...
-
Service Desk Analyst
1 month ago
Columbus, Ohio, United States Russell Tobin Full timeJob DescriptionJob Title: Service Desk AnalystLocation: Columbus, OHDuration: 6 monthsPay Rate: $21.00/hour The Service Desk Agent is the primary point of contact for users who call our IT Service Desk. While providing exceptional customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a...
-
Service Desk Analyst
4 days ago
Columbus, Ohio, United States Manpower Group Inc. Full timeJob Summary:We are seeking a skilled Service Desk Analyst to join our team at Manpower Group Inc. The ideal candidate will have experience troubleshooting issues in an Enterprise Windows and/or Mac environment, with a strong ability to resolve incidents at first contact.Key Responsibilities:Troubleshoot and resolve technical issues with Windows and Mac...
-
Help Desk Analyst
4 weeks ago
Columbus, Ohio, United States Software Technology Inc. Full timeJob Title: Help Desk AnalystWe are seeking a highly skilled Help Desk Analyst to join our team at Software Technology Inc. The ideal candidate will have a strong understanding of desktop support and software licensing services, as well as excellent communication and problem-solving skills.Key Responsibilities:Provide technical support to end-users via phone,...
-
Service Desk Specialist
2 weeks ago
Columbus, Ohio, United States Vaco Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Vaco. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our clients, resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support and assistance to clients via phone,...
-
Service Desk Specialist
2 weeks ago
Columbus, Ohio, United States Vaco Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Vaco. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support and troubleshooting for a wide range of technical issues, including...
-
Help Desk Analyst
4 weeks ago
Columbus, Ohio, United States TalentBurst Full timeJob Title: Help Desk AnalystJoin TalentBurst as a Help Desk Analyst and take on the challenge of providing top-notch technical support to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues, ensuring that our clients receive exceptional service.Key Responsibilities:Provide technical support to...
-
Service Desk Analyst
3 months ago
Columbus, United States Experis Full timeOur client, in the life sciences industry, is seeking a Service Desk Analyst to join their team. Job Title: Service Desk AnalystLocation: Columbus, OH (ONSITE)Pay Range: $34/hrWhat's the Job? Experience troubleshooting issues in an Enterprise Windows and/or Mac environment - Able to resolve at least 60% of assigned incidents at first contact. Experience...
-
Service Desk Support Specialist
4 weeks ago
Columbus, Ohio, United States Manpower Group Inc. Full timeJob Title: Service Desk AnalystWe are seeking a skilled Service Desk Analyst to join our team in Columbus, OH. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and professional manner.Key Responsibilities:Troubleshoot and resolve technical issues in...
-
Service Desk Support Specialist
4 weeks ago
Columbus, Ohio, United States Experis Full timeService Desk Analyst Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Experis. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via phone,...
-
Help Desk Analyst
1 month ago
Columbus, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk Analyst to join our team in the Plastics Manufacturing industry, located in Columbus, Ohio. As a Help Desk Analyst, you will be the first line of support, ensuring high levels of customer satisfaction through efficient troubleshooting of technical issues...
-
Service Desk Analyst
1 month ago
Columbus, United States Manpower Group Inc. Full timeOur client, in the life sciences industry, is seeking a Service Desk Analyst to join their team. Job Title: Service Desk Analyst Location: Columbus, OH (ONSITE) Pay Range: $34/hr What’s the Job? Experience troubleshooting issues in an Enterprise Windows and/or Mac environment – Able to resolve at least 60% of assigned incidents at first...