Service Desk Analyst
4 weeks ago
Job Title: Service Desk Analyst
Job Summary: We are seeking a highly technical Service Desk Analyst to join our team at Vaco. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting issues, and resolving problems in a timely and efficient manner.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Document and track technical issues and resolutions
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 2+ years of experience in a technical support role
- Strong technical skills and knowledge of Windows and Mac operating systems
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
About Vaco: Vaco is a leading staffing firm that specializes in placing top talent in a variety of industries. We are committed to providing our clients with the best possible service and support.
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