Service Desk Analyst

3 weeks ago

Columbus, Ohio, United States Vaco Full time
Job Title: Service Desk Analyst

We are seeking a highly skilled Service Desk Analyst to join our team at Vaco. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and resolving issues in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and chat
  • Resolve issues in an Enterprise Windows and/or Mac environment
  • Install and configure software, hardware, and peripherals
  • Track inventory and perform computer refreshes for Windows and Mac devices
  • Meet or exceed 95% positive customer satisfaction surveys
  • Install and troubleshoot mobile devices, Teams, Zoom, and Webex
  • Communicate effectively with staff and produce written communications in a prompt and professional manner
Requirements:
  • College degree and 2 years of direct experience working for an Enterprise Service Desk
  • HD, A+, Microsoft Technologies, Apple Technologies, or ITIL Foundations certifications accepted in lieu of experience/education
  • Ability to work with general instruction, oversee projects, and mentor junior staff
  • Ability to de-escalate difficult situations and effectively collaborate with senior staff and junior staff
What We Offer:

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

We value a diverse workplace and strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

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