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Technical Support Specialist

4 months ago

Erie, United States Connect4Talent Full time

About the job Technical Support Specialist

Looking for a new opportunity to be excited about? Come join our growing team We are CMIT Solutions Leading Managed Service Provider both locally and with our team of 800+ techs in our nationwide network. Our culture thrives on client satisfaction and creating raving fans. We take the worry of IT off our clients plates so they can focus on growing their business. Our priority is to ensure their systems are running efficiently, reliably and most importantly, securely. If you want a fun environment where you can share your knowledge while continuously developing your skills, then come join our team.

The Technical Support Specialist position is right for you, if you.

  • Would enjoy working with a wide variety of clients both onsite and remotely
  • Have a strong desire to stay current with industry trends and emerging technologies
  • Have a natural sense of urgency, follow-up skills and attention to detail
  • Have exceptional communication skills and always maintain a positive and professional manner
  • Excel at finding the root cause of issues and troubleshooting to resolution
  • Have networking, infrastructure and server experience and looking for a new place to grow
Responsibilities include but are not limited to:
  • Responding to support requests, opening and resolving support tickets and addressing other client service requests.
  • Provide technical expertise in IT infrastructure and network administration for multiple clients working both on-site and remotely
  • Administer and maintain computer systems (PC and Mac), network infrastructure, VPN, backup solutions, and VoIP
  • Configuration, installation and troubleshooting of hardware and peripheral components such as monitors, keyboards, and printers
  • Management, configuration, and deployment of firewalls, switches and other networking equipment
  • Monitor clients systems, troubleshoot issues, and provide strategic recommendations for optimal performance and continual uptime
  • Plan and execute system upgrades, patches, and migrations with minimal operational disruption
  • Communicate effectively with clients through scheduling work, providing status updates and solution progress
  • Maintain cybersecurity best practices and keep current with industry trends and emerging technologies
  • Create and update documentation related to projects, procedures and best practices
  • Manage internal and external IT projects on scope and budget
  • Perform other assigned duties as needed
Qualifications:
  • 4+ years of IT related experience
  • Proven ability to setup, configure, and troubleshoot computing hardware and infrastructure components
  • Microsoft 365 Administration experience
  • General networking and network administration experience
  • Experience with Windows PowerShell or other scripting knowledge, multifactor authentication, virtual networking, VoIP are preferred
  • Demonstrated ability to provide exceptional client service
  • Enthusiasm for working in a team environment
  • Organized, detail-oriented and professional verbal and written communication skills
  • Self-motivated, dependable and passionate about technology
  • Certification (MCSE, MCSA, CCNA) a plus
  • Managed Services Provider experience a plus

Benefits available: Medical (ICHRA plan), Dental, Retirement Plan, PTO, Life and Disability Insurance, and Professional Development opportunities