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Technical Assistant

2 months ago

Erie, Pennsylvania, United States Parker Hannifin Corporation Parker Aerospace Group Full time
Job Summary

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Parker Hannifin Corporation Parker Aerospace Group. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our end-users and ensuring the smooth operation of our workstation environment.

Key Responsibilities
  • Provide exceptional customer service and technical support to end-users
  • Install, maintain, and troubleshoot hardware and software
  • Support end-users with advanced technical issues and problems
  • Help manage IT processes and manufacturing applications
  • Develop and deliver training materials to support process changes and new technology introductions
  • Follow established safety and environmental policies and procedures
Requirements
  • Bachelor's degree in progress or equivalent experience
  • At least 1 year of experience in maintenance and repair of computer hardware
  • IT Service Management ticketing tool experience (ServiceNow preferred)
  • ITIL Foundation certification (strongly preferred)
  • Microsoft Certified Professional, Microsoft Certified Solutions Expert, or CompTIA A+ certification (preferred)
Preferred Skills
  • Strong customer service orientation
  • Proficiency in English language, including speaking, reading, and writing
  • Ability to apply innovative thinking toward problem resolution
  • Ability to handle sensitive information in a confidential manner
  • Strong written and verbal communication
  • Detail-oriented with excellent organizational and time management
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Willingness to learn and take initiative
  • Self-starter with the ability to work independently, collaboratively, and in a team environment
Physical Demands
  • Ability to work for extended periods of time while sitting or standing
  • Ability to use hands and fingers for extended periods of time
  • Ability to perform repetitive motions for extended periods of time
  • Ability to lift and move equipment up to 30 pounds