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IT Support Specialist

2 months ago


Erie, Pennsylvania, United States Velocity Network Full time
Position Overview

Velocity Network, Inc. stands as the premier technology services provider in Northwest Pennsylvania. Our organization comprises a collaborative network of seasoned IT experts, telecommunication specialists, and hardware and software authorities dedicated to delivering top-tier solutions and practices for the corporate sector.

We are actively seeking a Desktop Support Technician. This role entails engaging with clients to identify and resolve both remote and on-site technical challenges related to basic desktop functionality, networking, printing, and hardware issues. The selected candidate will evaluate client requirements and provide appropriate recommendations, in addition to executing new user configurations within platforms such as Microsoft Active Directory, Office 365, and other associated technologies.

Velocity Network offers a comprehensive compensation and benefits package that includes:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts/Section 125 Plan
  • 401(k) Savings Plan with company matching
  • Life Insurance
  • Short Term Disability Insurance
  • Paid Time Off
  • Sick Leave
  • Paid Holidays
  • Employee Assistance Program
  • Cell Phone Stipend
  • On-Site Fitness Facility
Qualifications
  • A minimum of one year of experience with IT hardware and software or equivalent training in the IT field
  • Willingness to participate in on-call duties
  • Possession of a valid driver's license with a satisfactory driving record