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System Support Specialist

2 months ago

Port Clinton, United States Logistiq Corp Full time

SUMMARY: LogistiQ, a Division of LEWCO is a fast-growing conveyor equipment supplier for customers in retail, ecommerce & distribution located in Port Clinton, Ohio. With deep roots in American ingenuity, LogistiQ has the experience of a 100-year-old company but operates much like a start-up with high energy and nimble speed.

LogistiQ is seeking an experienced, reliable, and motivated System Support Specialist to join our IT team. This person will provide support to computer users on their hardware and software needs and purchases, resolve PC & laptop problems, and install new equipment or software, ensuring that users can effectively and efficiently utilize their computers. Install and assist users with Office 365. This position is primarily onsite in Port Clinton with the possibility of coverage onsite in our Sandusky location as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Maintains contact with internal personnel (users and other Administration Group staff) to assist with all hardware and software needs, maintenance and issues at all sites and remote field users.
  • Maintains presence as an internal consultant to other facility in Sandusky by providing necessary information, thereby allowing them to efficiently use and maintain their systems, in support of company objectives.
  • Maintain and monitor the Back-up Systems and Cyber Security training campaigns.
  • Assist in the administration and documenting of all IT processes, including but not limited to, SyteLine and user accounts, etc.
  • Responsible for Help Desk Service Requests, including but not limited to, responding, documenting, and maintaining in a timely fashion.
  • Must possess excellent communication (oral & written) as well as people skills.
  • Able to work efficiently and effectively in a fast-paced, deadline-driven, high-pressure environment with a high-level of customer focus.
  • Work proactively to improve existing processes and tools.
  • Must be able to prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures and input from various participants.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibility.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor of Science degree in Information Technology or Computer Science or related field is preferred; plus 1 to 3 years of IT experience (hardware and software troubleshooting, problems resolution, and testing). Microsoft Training such as a Microsoft Certification in one of the following (MCDST, MCITP, MCSE) would be considered a plus. Must be knowledgeable in Windows operating systems and other Microsoft applications such as Office and Outlook.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the General Public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

COMPUTER SKILLS:

This position requires intermediate to advanced knowledge of Microsoft Suite Products including Outlook, Word, Excel, and Power Point. Basic knowledge of hardware and peripheral components.

PHYSICAL DEMANDS:

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment is pleasant, temperature controlled, professional office environment in a manufacturing setting. The employee works in the office setting but does have frequent interaction with the shop floor. On the shop floor, the employee is exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is mixed and the air temperature fluctuates with the seasonal weather.

NOTE: This Job Description may be modified due to business necessity. LEWCO INC. will make reasonable accommodations regarding these duties, responsibilities, and qualifications in compliance with Federal and State disability laws.