Service Lane Sales Manager

2 weeks ago

Milpitas, United States Envision Motors of Milpitas Full time

Description of the Role:

As a Service Lane Sales Manager at Envision Motors of Milpitas, you will play a crucial role in driving sales in the service department by utilizing your strong sales and selling skills. Your main responsibilities will include:

  • Contact and discuss with customers who have declined recommended services either in person or on the phone.
  • Coaching and training the advisor staff to enhance their sales techniques.
  • Resolving difficult cases on the service drive and ensuring customer satisfaction.

Responsibilities:

  • Prioritize calling back customers who have declined recommended services.
  • Utilize your sales skills to persuade customers to reconsider and schedule the necessary services.
  • Coach and train the advisor staff to improve their sales techniques and customer handling skills.
  • Resolve customer complaints and difficult cases on the service drive, ensuring a positive customer experience.
  • Lead and motivate a team of service professionals to achieve and exceed targets.
  • Develop and implement effective strategies to attract and retain customers.
  • Ensure all processes and procedures are followed in compliance with dealership policies and regulations.
  • Train and develop sales staff on product knowledge, sales techniques, and customer service.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Maintain a strong knowledge of our products and services to effectively assist customers. 

Requirements:

  • Strong sales and selling skills.
  • Strong leadership, communication, and interpersonal skills.
  • Minimum of 1-3 years of experience in sales.
  • Previous experience in a management or leadership role.
  • Excellent customer service and negotiation skills.
  • Must be able to work weekends and possibly holidays as needed. 
  • Attention to detail and attentive

Benefits:

  • We offer a competitive commission pay plan 
  • 401k Match.
  • Health benefits such as medical, dental, vision.
  • Paid Time Off
  • Opportunity to work at our Milpitas, California location.

About the Company:

Envision Motors of Milpitas is a leading automotive dealership that offers a wide range of vehicles and exceptional customer service. We strive to exceed customer expectations and provide a rewarding work environment for our employees.

EEOC Statement:
Envision Hondaof Milpitas is an equal opportunity employer and is committed to creating an inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates of all backgrounds to apply.

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