Sales Assistant

4 weeks ago

Schofield, United States Greenheck Full time

Interested in working with one of the market's leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you "Build Your Future," through professional growth, challenging leadership roles, and exciting opportunities around the world.

Your opportunity:

The Sales Assistant will provide daily sales channel support via email in a timely manner while navigating multiple systems throughout the day.

What you'll be doing:

  • Provide daily sales channel support via email in a timely manner.
  • Answer rep and customer inquiries regarding order status, shipping, returns, credits, additional billing, and order changes.
  • Effectively communicate with reps and customers, including the ability to remain calm and resilient in high pressure situations.
  • Process Return Goods Authorization (RGA's), order changes, cancellations, etc., and log requests in CRM database.
  • May provide late ship report, packing list, invoices / acknowledgements, motor data sheets, QD stock notifications, order status and expected ship dates, etc.
  • Support coverage on switchboard and front desk responsibilities.
  • Participate in rep and customer visits as required.
  • Must have basic understanding of sales channel policies and basic knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com.
  • Minimal travel required in this role.
What you should have:
  • 0-2 years of relevant work experience required.
  • Minimum of High School or GED required; 2 Year / Associates degree preferred.
  • Strong communication, multi-tasking, time management, and organizational skills required.
  • Must maintain a positive, patient attitude and thrive in a fast-paced environment with high attention to detail.
  • Must possess intermediate computer skills (i.e., CAPS, SAP, CRM, Microsoft Office programs, etc.).
Benefits for you and your family:

Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:
  • Health insurance
  • Prescription drug benefits
  • Dental insurance
  • Paid vacations and holidays
  • 401(k) Retirement savings plan
  • On-site clinic and fitness center (Schofield location)
  • Employee Assistance Program
  • Flexible spending accounts for medical or dependent care expenses
  • Tuition assistance
  • Employee Wellness Program


Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us

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