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Client Service Representative
2 months ago
VCA Metroplex Animal Hospital has been a provider of quality veterinary care to Dallas County and surrounding Dallas/Fort Worth communities, since 1976. We offer convenience and peace of mind to our clients by being open and staffed 24 hours a day, 7 days a week. Our hospital features eight exam rooms, two surgical suites, a spacious area for procedures and testing, an extended space for boarding that includes an outdoor play area, as well as a comfortable waiting room, a separate waiting area for cats, and our own pharmacy. Our large staff is comprised of multiple veterinarians, a team of highly qualified technicians, and dedicated veterinary assistants, animal care attendants and client service representatives. Client Service Representative At Metroplex Animal Hospital, we take world-class medicine and hometown care very seriously. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. With every opportunity, we aim to exceed each pet owner’s expectations. Why We Need You As the face of Metroplex, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. We are seeking a personable yet highly professional Client Service Representative to join our team. Hours are flexible at this time. Full time or part time is available. We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
