Student Management System Support Specialist

4 weeks ago

WinstonSalem, United States AlphaBest Full time

FULL TIME - Student Management System Support Specialist - AlphaBEST Education -Winston-Salem, NC

AlphaBEST is where adventure begins. It's where teaching to the test ends and teaching to life begins. For elementary-age students who bring their curiosity into our extended day program, AlphaBEST delivers. We are the premier provider of afterschool programming that focuses on connecting children to the world around them. From art and culture to robotics and STEM-based curriculum, we have fun creating a learning environment for our explorers seeking adventure. How can we have so much fun? We use technology and lots of it And we are looking for "techy" people to keep the fun going. Could that be you? If you answer "yes" to these questions, then this might be the opportunity you are looking for:

Are you a problem solver?

Can you work by yourself?

Can you work well with others?

Salary range is $18.00 - $20.00 per hour depending on experience.

Position Objective:

The SMS Support Specialist position carries out AlphaBEST's mission by serving as the first point of contactd for troubleshooting end-users's technical issues. This position is responsible for providing a wide range of technical assistance to all AlphaBEST employees by using a variety of cloud-based management, administrative,and SaaS tools.

Key Responsibilities:

  • Leverage support ticket and task management tools to ensure a streamlined workflow and quick turn-around on all new and open tickets in Student Management System.
  • Maintain accurate records of interactions with AlphaBEST team members and recurring user problems.
  • Facilitate ticket resolution for open tickets as assigned. Serve as liaison to ensure any problems are resolved.
  • Assist with the allocation and revocation of logins for student management system.
  • Create and generate company reports from data in student management systems as assigned.
  • Provide support to AlphaBEST team members when any system issues or concerns arise by responding via ticketing, emails, or phone calls to resolve the issue.
  • Troubleshoot and resolve day to day SMS-related issues submitted via support ticket.
  • Utilize Remote Support tools to resolve software related issues on company computers as needed.
  • Attend company meetings and trainings sessions as necessaary.

Qualifications:

  • Strong understanding of Windows, Apple, Android and IOS operating systems.
  • Proficiency in Microsoft Office
  • Strong written and verbal communication skills.
  • Proven success in time management and meeting project deadlines.
  • Comfortable working individually and in team settings.
  • Ability to think creatively to solve problems.
  • Proven experience working with technology with an emphasis on support.
  • Technical certifications are a plus but not required.

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