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Program Support Specialist

3 months ago

Helena, United States State of Montana Full time

[Building a Stronger Montana] Note: Employees for the State of Montana must reside within Montana. MISSION STATEMENT: Empowering all Montanans through work and opportunity. DLI CORE VALUES: * Responsiveness * Respect * Integrity * Excellence * Cohesiveness It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here. Watch this short video to see why people love working for DLI:DLI Employee Testimonials BENEFITS: Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great statehere. See our other incredible benefitshere. These are some of our benefits just to name a few: * Work/life balance with hybrid schedules or partial telework maybe available within the state of Montana. * 38 paid days off a year including vacation, sick leave and holidays. * Military leave: You’ll get up to 15 days of military leave with full pay. * Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises. * Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click hereto learn more. * Free telehealth and access to free employee medical clinics through our medical plan - clickhereto learn more. * Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. – Clickhereto learn more. * Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click hereto learn more * Career progression, training opportunities and room for professional growth. * State employee discounts at various businesses across the state. This position may be covered by a Voluntary Employee Beneficiary Association (VEBA) *JOB DUTIES: As a Program Support Specialist, you will: * Performs administrative work by helping the Program Managers manage their workloads related to specific federal programs. * Helps Program Managers with program reporting, processing job orders and federal applications for each program to ensure timely and accurate completion of all activities related to each program’s unique and individual requirements. * Duties include program documentation processes, data collection, and program analysis. Is alert and knowledgeable about program related policy, may research state and federal laws, regulations, and policies to help interpret and implement administrative guidance and processes. * May coordinate with multiple state agencies to obtain confidential client records to determine employer’s WOTC program/tax credit eligibility. This requires knowledge and ability to access record systems and ensure compliance with privacy and confidentiality laws/rules/regulations. * Assist Program Managers to inform and coordinate the activities of the WOTC and MSFW /FLC program statewide to ensure that activities follow established guidelines and complement all other programs. Prepares and disseminates informational, promotional, and operational materials of these programs for use by local office managers, Workforce Consultants, and workforce partners. * Responsibilities include incorporating new and/or revised regulations into policy manuals and program administration, providing program and policy instructions for distribution to multiple state agencies, national consulting firms, businesses, division staff, workforce and economic development system partners. * Helps to prepare, present and/or deliver program related materials to service providers and other interested workforce partners; may attend local, state, regional and national meetings on behalf of the Program manager. * Functions as a staff resource person for the WOTC and MSFW/FLC programs. KNOWLEDGE, SKILLS AND ABILITES: If you are the right person for this opportunity, you will have the following knowledge, skills or abilities: * Skilled in office procedures, maintaining electronic and physical files, utilizing portals associated with each program for reporting and monitoring. * Able to communicate effectively with varied audiences (e.g., customers, employers, stakeholders, and partner agencies, and coworkers, et al.) verbally and in writing. * Manage large volumes of data. * Exercise creativity to resolve problems. * Able to work independently or within a team environment as required. * Pay close attention to detail and follow oral or written instructions. * Work under short and changing deadlines, multiple projects and changing priorities. * Proficiency with computer systems to work spreadsheets, forms, manipulate documents, track data and other varied office equipment. MINIMUM QUALIFICATIONS Your preparation for this opportunity could include a combination of relevant experiences including: * Bachelor's degree in public administration, business administration or human services and one (1) year responsible experience in program administration OR * Any combination of equivalent experience and education to successfully perform the essential functions of the position will be considered. HOW TO APPLY FOR THIS OPPORTUNITY: A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process. Tip: When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents. Required application materials: * Cover Letter - include a letter of interest. * Resume - include all work experience you have held that would help you qualify for this position, including duties, dates of employment. Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents. If you need an accommodation with the application process, please contact the HR office. Title: Program Support Specialist Location: Helena Requisition ID: 24141721