We have other current jobs related to this field that you can find below

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    East Greenville, United States F2Onsite Part time $25 - $28

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    2 weeks ago

    Peoria, Illinois, United States Genesee and Wyoming Railroad Full time

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    East Rutherford, New Jersey, United States Compucom Full time

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    6 days ago

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Desktop Support Technician

1 month ago

East Peoria, United States Cogliano IT Staffing Full time
Desktop Support Technician needed for a 3 Month + contract in East Peoria, IL

The Desktop Support Technicians will be full-time onsite at a customer site performing the following duties:
  • Desktop Technician will provide day to day local\remote. desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
  • The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
  • Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
  • Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
  • The ideal candidate should have 2-3 years' experience in Windows Desktop support.
Position Responsibilities and Functions:
  • The resource will need to work on Service Now
  • Create bulk tickets in SNOW
  • Pull and publish reports daily, weekly and monthly on Excel and SNOW
  • Coordinate with client site SPOCs
  • Maintain the asset records of shipments and deployments
  • Windows OS, Mobile Devices, O365 Environment, Printing, ID/AD Accounts, Accesses, VPN, Conferencing & Equipment
  • ITSM knowledge
  • Direct, Shoulder Tap availability
  • Shift hours: 8am - 5pm (Hour Lunch)
  • They will be pulled for any outage, network, AD, server, data center team, construction, production, operation, development (wherever they need some physical touch labor to pick up equipment and deliver assets within campus/facility).
  • Installing, repairing, and maintaining equipment on client sites
  • Inspecting and installing equipment on every area of sites (multiple buildings, multiple floors) and new technologies
  • Reporting on project status, identifying root cause of issue & sharing RCA with client in professional format.
  • This job usually involves frequent traveling to client locations, all sites, all floors (while assets/monitors in their hands)
  • Crawling under the desk to plug/unplug cables/switches.
  • Responding fast and acting too fast to emergency calls, might require to run ( in case lift is not advised to use in emergency situations ).Most important EO (Executive support )
  • Shifting & tracking assets/equipment to one place to other based on requirement.