IT Support Technician
3 weeks ago
The person in this position provides direct end-user support and ensures that all calls and trouble tickets are entered and managed in ticket-tracking software in a timely manner.
RESPONSIBILITIES:
•Install, configure, and maintain Windows corporate devices and peripherals; provide off-hours support, as necessary
•Keep customers informed on request status and progress
•Troubleshoot incidents, including but not limited to desktop, application, network, and telecom
•Identify recurring incidents and escalate as appropriate
•Prepare in advance for new releases and rollouts to anticipate customer inquiries
•Write technical training and usage documentation for user and/or team use
•Research questions and issues of open incidents
•Provide management information and recommendations for service improvements
•Submit new solutions of resolved incidents to knowledge database
•Assist with other projects and perform other duties as assigned
REQUIRED SKILLS AND/OR EXPERIENCE:
•At least two years of experience in a direct customer-support role
•At least one year of experience working in the IT industry, including responsibilities for supporting Windows workstations in a corporate network environment
•At least one year of experience performing user account management responsibilities within a Windows Active Directory–based network preferred
•Good problem analysis and troubleshooting skills
•Ability to work independently with minimal supervision
•Willingness to travel as needed
REQUIRED EDUCATION AND/OR CREDENTIALS:
•A+ and/or Network+ certification preferred
•Knowledge of ITIL processes preferred
•Knowledge of SMS/SCCM and Active Directory preferred
•Background in Dell PCs preferred
This position is employed by the specific entity set forth in the job posting.
Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws. Information Technology
-
Customer Support Technician
1 week ago
East Peoria, Illinois, United States I3 Broadband LLC Full timeJob OverviewPosition Summary: The Customer Support Technician plays a vital role in assisting clients and internal teams across all service areas of i3 Broadband. This position is responsible for delivering technical assistance to both residential and business customers, addressing inquiries, resolving issues, and ensuring a seamless experience with i3...
-
Travel Surgical Technician
3 days ago
Peoria, Illinois, United States Healthcare Support Full timeHealthcare Support is seeking a skilled Surgical Technician to join their team on a travel assignment in a dynamic healthcare setting.Job DetailsSpecialty: Surgical TechnicianDiscipline: Allied Health ProfessionalAssignment Type: TravelDuration: 13 weeksHours: 40 hours per weekShift: 10 hours, daysPerks: Up to $500 travel reimbursement, overtime and loyalty...
-
Travel Surgical Technician
5 days ago
Peoria, Illinois, United States Healthcare Support Full timeHealthcare Support is seeking a skilled Surgical Technician to join their team for a travel assignment in a dynamic healthcare setting.Job DetailsSpecialty: Surgical TechnicianDiscipline: Allied Health ProfessionalAssignment Type: TravelShift: 10 hours, daysHours per Week: 40Perks: Up to $500 travel reimbursement, overtime and loyalty bonuses, license and...
-
Travel Surgical Technician
1 month ago
peoria, United States Healthcare Support Full timeHealthcare Support is seeking a travel Surgical Technician for a travel job in Peoria, Illinois.Job Description & RequirementsSpecialty: Surgical TechnicianDiscipline: Allied Health ProfessionalStart Date: 08/27/2024Duration: 13 weeks40 hours per weekShift: 10 hours, daysEmployment Type: TravelPerks: Up to $500 travel reimbursement paid out first check...
-
Travel Surgical Technician
1 month ago
Peoria, United States Healthcare Support Remote Work Freelance Full timeHealthcare Support is seeking a travel Surgical Technician for a travel job in Peoria, Illinois.Job Description & RequirementsSpecialty: Surgical TechnicianDiscipline: Allied Health ProfessionalStart Date: 08/27/2024Duration: 13 weeks40 hours per weekShift: 10 hours, daysEmployment Type: TravelPerks: Up to $500 travel reimbursement paid out first check...
-
Travel Dialysis Technician
3 weeks ago
East Cleveland, United States HealthCare Support Full timeHealthCare Support is actively seeking a Travel Dialysis Technician to fill an opening in East Cleveland, OH for a 13-week assignment. Benefits of this Travel Dialysis Technician with HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Licensure and...
-
Anesthesia Support Technician
2 weeks ago
Peoria, Illinois, United States Springfield Clinic Full timePosition OverviewThe Anesthesia Support Technician plays a crucial role in assisting anesthesia providers by acquiring, preparing, and utilizing essential equipment, supplies, and medications during anesthesia administration. This role may involve assisting with specialized procedures and providing support for both routine and complex surgical cases. The...
-
Behavioral Support Technician
2 weeks ago
Peoria, Arizona, United States Centria Autism Full timeCentria Autism is seeking dedicated and skilled Behavioral Support Technicians. Candidates must possess and maintain current certification as a Registered Behavior Technician (RBT) as recognized by the Behavior Analyst Certification Board (BACB) or be prepared to complete a 40-hour training program and take the RBT competency exam within 45 days of starting...
-
Anesthesia Support Technician
2 weeks ago
Peoria, Illinois, United States Springfield Clinic Full timePosition OverviewThe Anesthesia Support Technician plays a crucial role in assisting anesthesia care providers by managing, preparing, and utilizing essential equipment, supplies, and medications throughout the anesthesia administration process.Key Responsibilities- Assist with specialized procedures and provide anesthesia support for both routine and...
-
IT Support Technician
2 weeks ago
East Granby, Connecticut, United States Opus Inspection Full timePosition OverviewLocation: East Granby, CT (100% onsite) Schedule: Monday-Friday, 40 hours, first shift (8a-5p) Compensation: $21-26/hr Role SummaryOpus Inspection is in search of a proficient IT Support Technician to enhance our technical team. In this role, you will be tasked with delivering technical assistance and support to our staff, addressing...
-
East Peoria, IL- Desktop support Technician Level II
3 months ago
East Peoria, United States Heunets Inc Full timeJob Description: Desktop Technician will: Provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Facilitate customer resolution for calls and engage their supervisors and managers to...
-
Event Technical Support Specialist
2 weeks ago
East Peoria, Illinois, United States Illinois Central College Full timeCompensation: $17.03 HourlyEmployment Type: Part-timeDepartment: Arts & Behavioral SciencesEqual Employment Opportunity: Illinois Central College is committed to providing equal employment opportunities to all employees and applicants without discrimination based on race, color, religion, gender, national origin, age, ancestry, pregnancy, physical or mental...
-
Mobile Radiology Technician
2 weeks ago
East Case, MD, United States Healthcare Support Full timePosition Overview:Healthcare Support is actively seeking a skilled Mobile Radiology Technician for a travel assignment.Job Details:Specialty: Radiology TechnicianField: Allied Health ProfessionalContract Duration: 13 weeksWeekly Hours: 36 hoursShift Schedule: 12-hour night shiftsEmployment Type: Travel PositionTravel Benefits:Work schedule includes...
-
Commercial Installation and Support Technicia
3 months ago
East Peoria, United States I3 Broadband LLC Full timeJob DescriptionJob DescriptionJob Summary:Commercial Installation and Support Technicians are critical to delivering on i3's promise of the world's most advanced internet, television, and voice services to business customers. Businesses rely on i3 to run their businesses. Commercial Installation & Support Technicians focus primarily on new...
-
Pharmacy Support Technician
2 weeks ago
Peoria, Illinois, United States Bashas' Full timePosition OverviewIn the role of a pharmacy support technician, you will play a crucial part in aiding licensed pharmacists with the preparation and distribution of prescriptions for clients. Your commitment to customer service will be essential, as you will provide prompt assistance both in-person and via phone communications. Furthermore, you will manage...
-
Individual Support Technician
3 months ago
East Rutherford, United States Asun Star Consulting, INC Full timeJob DescriptionJob DescriptionDescription:Overview:The Individual Support Technician will provide in home services directly to youth under the age of 21 with intellectual and/or developmental disabilities. Individual Support Technicians are needed in work in Bergen, Essex, Hudson, Middlesex, Passaic and Union Counties.Responsibilities include but are not...
-
Individual Support Technician
3 months ago
East Rutherford, United States ASun Star Full timeJob Type Contract, Temporary Description Overview: The Individual Support Technician will provide in home services directly to youth under the age of 21 with intellectual and/or developmental disabilities. Individual Support Technicians are needed in work in Bergen, Essex, Hudson, Middlesex, Passaic and Union Counties. Responsibilities include but are not...
-
Field/Shop Technician
3 months ago
East Peoria, United States Roland Machinery Co Full timeJob DescriptionJob DescriptionAt Roland Machinery we believe there is always a spot for an outstanding, experienced heavy equipment/diesel technician to join our amazing team! Are you looking for a Rewarding Career with a GREAT company in the heavy equipment industry supporting America’s growth? Do you have a passion for helping customers with a can-do...
-
Behavioral Support Technician
2 weeks ago
East Rutherford, New Jersey, United States ASun Star Full timeFounded in 2005, ASun Star is dedicated to providing support to individuals (both adolescents and adults) and families within various environments, including home, educational settings, and the broader community. Our strength-based methodology aims to empower families to thrive within their communities. We are committed to helping each individual become...
-
Pharmacy Technician
3 days ago
East Petersburg, Pennsylvania, United States PennState Health Full timeJob SummaryPennState Health is seeking a skilled Pharmacy Technician to join our team in a dynamic and fast-paced environment. As a Pharmacy Technician, you will play a critical role in supporting our pharmacists in providing exceptional patient care.Key ResponsibilitiesAssist pharmacists in preparing and dispensing medications, ensuring accuracy and...