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Help Desk Coordinator

1 month ago

Jersey City, United States Crescens Full time
Job title :Help Desk Coordinator
Location: Terndon,NJ (Hybrid)
Duration : 6+ months
Type : Contract
Note: iLinc Web Cam Interview Only
Candidate will be required to work remotely and report on-site.

Responsibilities:
  • The ideal Helpdesk Coordinator will have knowledge and experience supporting andtroubleshooting various Microsoft applications.
  • The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in amanner they can understand.
  • They can demonstrate the ability to work well in afast-paced, iterative, deadline-driven environment and have the ability to organize,prioritize, and meet established deadlines.
  • The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Key Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment,
available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments.
Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for Client business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Qualifications and Skills Desired:
  • Microsoft Windows 10
  • Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on Client mainframe systems will be provided.
  • Experience using Microsoft Excel, Word and Visio
  • Must have good clear communication skills
Required Skills:
  • Data entry
  • Experience using email (Outlook)
  • Experience working in a position requiring calm demeanor when dealing with upset users
  • Experience with MS Excel (Highly desired)
  • Experience with MS Word (Highly desired)
  • Experience with MS Visio(Highly desired)