Service Desk Analyst II
4 weeks ago
Irving Independent School District is seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our staff and students.
Key Responsibilities:
- Provide technical support and guidance to staff and students via phone, email, and in-person.
- Assist in troubleshooting and resolving technical issues related to district applications and systems.
- Document and track technical issues and resolutions using our support ticket management system.
- Collaborate with other technical teams to resolve complex technical issues.
- Provide training and support to junior technical staff as needed.
Requirements:
- High school diploma or equivalent required.
- Excellent customer service and communication skills.
- Technical experience in a school environment or comparable experience.
- Ability to work independently with minimal supervision.
Working Conditions:
- Must be able to work in a fast-paced technical environment.
- Must be able to maintain focus while performing tasks with frequent interruptions.
- Must be able to maintain emotional control under stress.
Why Join Our Team:
Irving Independent School District is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Service Desk Analyst II, you will have the opportunity to work with a talented team of technical professionals and make a positive impact on the lives of our students and staff.
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