Service Desk Analyst II

4 weeks ago


Irving, Texas, United States Irving Independent School District Full time
Job Title: Service Desk Analyst II

Irving Independent School District is seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our staff and students.

Key Responsibilities:

  • Provide technical support and guidance to staff and students via phone, email, and in-person.
  • Assist in troubleshooting and resolving technical issues related to district applications and systems.
  • Document and track technical issues and resolutions using our support ticket management system.
  • Collaborate with other technical teams to resolve complex technical issues.
  • Provide training and support to junior technical staff as needed.

Requirements:

  • High school diploma or equivalent required.
  • Excellent customer service and communication skills.
  • Technical experience in a school environment or comparable experience.
  • Ability to work independently with minimal supervision.

Working Conditions:

  • Must be able to work in a fast-paced technical environment.
  • Must be able to maintain focus while performing tasks with frequent interruptions.
  • Must be able to maintain emotional control under stress.

Why Join Our Team:

Irving Independent School District is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Service Desk Analyst II, you will have the opportunity to work with a talented team of technical professionals and make a positive impact on the lives of our students and staff.



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