Account Manager

2 weeks ago

Miramar, United States Southern Glazer's Wine and Spirits Full time

What You Need To Know Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity. As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more. Southern Glaze's offers a competitive package with annual compensation of $90,000 to $100, 000 plus incentives. In determining a final offer, the company will evaluate education, skills, and experience and make an offer appropriately. At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY. Overview The Account Manager - Ankaa is responsible for providing management support for the day-to-day activities pertaining to Ankaa business processes. This position functions as a key leadership role with medium scale projects, specifically new startups of recently signed new clients, extensions of existing client business, building moves and/or internal continuous improvement projects. The Account manager is expected to possess competency in project management, implementation/integration methodologies and experience, preferably within the Third-Party Logistics (3PL) industry. Primary Responsibilities Responsible for onboarding new clients, including training, system set up, and data integration Act as a liaison between internal and external customers to execute daily activities from order placement to shipment Communicate and process requests for services, provide recommendations based on customer needs Identify problems, determine root cause and develop solutions for internal and external customers Process documentation, standard operating Procedure (SOP) creation and development for Ankaa activities Manage completion of resource required documentation: IT, Warehouse Management System (WMS), Engineering, Quality Create and maintain project timelines and schedules to include project scope, schedule, action items, budget, resources, quality, risks, project change control and communication Communicate and document project status directly to internal/external stakeholders at all organizational levels Additional Primary Responsibilities Utilize Continuous Improvement tools to identify and document process improvement opportunities Travel to Ankaa facilities, as required by project Perform other duties as assigned Minimum Qualifications Bachelor’s degree in Logistics & Transportation, Supply Chain Management, Project Management, or Business Management or logistics related field Minimum 4 years related experience or equivalent combination of education and experience within the 3PL industry 2 years demonstrated experience in managing projects related to 3PL solutions of new client startups, existing clients, transportation, Lean, and continuous improvement Proficient with MS Office applications, with expertise in Project Management software, MS Project Professional. Familiar with warehousing/logistics/transportation industry operations and related systems: WMS / LMS / TMS. Understanding of revenue models, P/L, and cost-to-completion projections Flexible schedule and ability to work long hours, when applicable. Ability to develop, review and change processes Ability to develop and publish documentation and training material Excellent interpersonal and communication skills, both written and verbal. Strong business management and facilitation skills also necessary. Physical Demands Physical demands include a considerable amount of time walking, bending, reaching, standing, and stooping Additional hours may be required during facility start-ups, October, November, and December and other peak periods May require occasional lifting/lowering, pushing, carrying, or pulling up to 50lbs. EEO Statement Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges. #LI-JL1 Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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