Tier 1 Service Desk Agent

2 months ago

Nashville, United States Premise Health Full time

Healthcare Without Rival

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a T1 Service Desk Agent to join our team in Brentwood, TN.

About the role: This team member is responsible for resolving information technology related issues and troubleshooting technical problems for the organization. This team member provides high quality customer service to the organization's internal customers.

Essential Functions:

  • Responsible for taking inbound calls and providing support to corporate offices and field employees regarding software/hardware issues. Microsoft applications, etc.; scheduling maintenance (90%).
  • Installing and setting up equipment and hardware/software for new and existing employees; performing upgrades when necessary (5%).
  • Performs other duties as assigned (5%).

Job Requirements:

  • Associate's degree in Computer Science is preferred, or related field experience.
  • Two (2) to four (4) years of experience in a technical support role.

Preferred Experience:

  • Ability to function in a fast paced, multi-tasking environment.
  • Ability to support a multi-site organization is a plus.
  • Positive customer relations/service skills.
  • Demonstrated strong interpersonal and communication skills.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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