Front Desk Agent

2 months ago


Nashville, United States Opus Communities LLC Full time
Job Description - Front Desk Agent

Position Description

This position is responsible for providing excellent customer service to hotel guests, checking them in and out, and managing their reservations. You will be the first point of contact for guests, and your primary goal will be to ensure their satisfaction and comfort during their stay. This position must ensure every single guest has an enjoyable experience at the hotel.

Roles and Responsibilities as Front Desk Agent:
  • Greet guests with a friendly and welcoming demeanor and provide them with all necessary information regarding the hotel and surrounding area.
  • Check guests in and out of the hotel, verifying their personal and payment information, assigning rooms, and issuing keys.
  • Handle reservations made over the phone, online or in-person, ensuring that guest information is accurate and up-to-date.
  • Answer phone calls and respond to emails in a professional and timely manner, addressing guest inquiries and resolving any issues that may arise.
  • Maintain accurate records of all guest interactions and transactions, including payments, room charges, and room availability.
  • Respond to guest needs, special requests, and complaints as needed.
  • Coordinate with other hotel staff, such as housekeeping and maintenance, to ensure that guest rooms are ready for occupancy and that any issues are resolved quickly.
  • Maintain a clean and organized front desk area, ensuring that all supplies and materials are well-stocked and easily accessible.
  • Manage guest breakfast.
  • Manage lobby convenience store.
  • Complete shift reports.
  • Be available to work a flexible schedule.
  • Report and save lost & found items in accordance with hotel procedures.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.
Metrics
  • Economic Occupancy at Property at or above budget.
  • Guest experience positive measured by Google reviews at or above 4.5.
  • Hit Budgets of Property.

  • Front Desk Agent

    4 weeks ago


    Nashville, United States DoubleTree Suites by Hilton Hotel Nashville Airport Full time

    An Exciting Opportunity Awaits at DoubleTree Suites by Hilton Hotel Nashville Airport!Are you a team player with a warm smile and a passion for connecting with people? If so, we have the perfect position for you as a Front Desk Agent.As a Front Desk Agent, you will have the chance to create an exceptional and unforgettable experience for our valued guests....

  • Front Desk Agent

    4 weeks ago


    Nashville, Tennessee, United States DoubleTree Suites by Hilton Hotel Nashville Airport Full time

    An Exciting Opportunity Awaits at DoubleTree Suites by Hilton Hotel Nashville AirportAre you a team player with a warm smile and a passion for connecting with people? If so, we have the perfect position for you as a Front Desk Agent.As a Front Desk Agent, you will have the chance to create an exceptional and unforgettable experience for our valued guests....

  • Front Desk Agent

    3 months ago


    Nashville, United States Residence Inn Nashville Green Hills Full time

    Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to...

  • Front Desk Agent

    2 months ago


    Nashville, United States Opus Communities LLC Full time

    Job DescriptionJob DescriptionJob Description - Front Desk Agent Position DescriptionThis position is responsible for providing excellent customer service to hotel guests, checking them in and out, and managing their reservations. You will be the first point of contact for guests, and your primary goal will be to ensure their satisfaction and comfort during...

  • Front Desk Agent

    5 months ago


    Nashville, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel

  • Front Desk Agent

    2 weeks ago


    Nashville, United States Arbor Lodging Management Full time

    Join the Team at the Newly Renovated Hotel Indigo Nashville @ the Countrypolitan! Are you a hospitality professional looking to be part of a fun, hip, and dynamic team? Hotel Indigo Nashville @ the Countrypolitan in Printers Alley is seeking an Evening Front Desk Agent to assist our front desk team as we launch our newly renovated boutique hotel. About Us:...


  • Nashville, United States Hotel Resource Full time

    **Admin - Clerical, Hospitality - Hotel** **Front Desk Agent | Cambria Hotel** Front Desk Agent | Cambria Hotel Concord Hospitality Nashville TN **Front Desk Agent | Cambria Hotel** **Company:** Concord Hospitality **Location:** 118 8th Avenue South 37203 US **Category:** Admin - Clerical, Hospitality - Hotel **Degrees Required:** Not Specified ...

  • Front Desk Agent

    2 weeks ago


    Nashville, United States Arbor Lodging Full time

    Job DescriptionJob DescriptionDescription:Join the Team at the Newly Renovated Hotel Indigo Nashville @ the Countrypolitan!Are you a hospitality professional looking to be part of a fun, hip, and dynamic team? Hotel Indigo Nashville @ the Countrypolitan in Printers Alley is seeking an Evening Front Desk Agent to assist our front desk team as we launch our...

  • PM Shift

    3 months ago


    Nashville, United States Arbor Lodging Management Full time

    ** PM Shift - Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** GUEST01432 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott,...

  • Front Desk Agent

    1 month ago


    Nashville, United States Embassy Suites Nashville Downtown Full time

    Property Description: Embassy Suites by Hilton Nashville Downtown, located in the heart of Music City, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a premier, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping,...

  • Front Desk Agent

    5 days ago


    Nashville, United States Embassy Suites Nashville Downtown Full time

    Property Description Embassy Suites by Hilton Nashville Downtown, located in the heart of Music City, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a premier, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping,...


  • Nashville, United States Arbor Lodging Management Full time

    Join the Team at the Newly Renovated Hotel Indigo Nashville @ the Countrypolitan! Are you a hospitality professional looking to be part of a fun, hip, and dynamic team? Hotel Indigo Nashville @ the Countrypolitan in Printers Alley is seeking an Evening Front Desk Agent to assist our front desk team as we launch our newly renovated boutique hotel. About Us:...

  • Front Desk Agent

    3 months ago


    Nashville, United States Margaritaville Hotel Nashville Full time

    Property Description: Margaritaville Hotel Nashville offers an exciting and unique opportunity for job applicants looking to be a part of a vibrant and fun-loving hospitality team. Located in the heart of downtown Nashville, Tennessee, our hotel embodies the laid-back and colorful Margaritaville lifestyle, providing an unforgettable experience for our...


  • Nashville, Tennessee, United States Marriott Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at The Inn at Opryland. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a smooth and memorable experience.Key ResponsibilitiesProcess guest arrivals and departures, ensuring a seamless check-in and...

  • Front Desk Agent

    2 months ago


    Nashville, Tennessee, United States SpringHill Suites Nashville MetroCenter Full time

    As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Front Desk Agent

    3 months ago


    Nashville, United States Turnberry Associates Full time

    ** Front Desk Agent** **Job Category****:** Operations **Requisition Number****:** FRONT004955 Showing 1 location **Job Details** **Description** **About the JW Marriott Nashville :** The JW Marriott Nashville Hotel offers the ideal location for leisure, business and meeting guests in the heart of downtown Nashville, adjacent to the state-of-the-art Music...

  • Front Desk Agent

    1 month ago


    Nashville, United States SpringHill Suites Nashville MetroCenter Full time

    As Front Desk Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member...


  • Nashville, United States Holston House Nashville Full time

    About the Company: We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.About the Role: Greet guests in a friendly and professional mannerCheck guests in and out of the hotelAnswer phone calls and direct inquiries to...

  • Front Desk Associate

    3 weeks ago


    Nashville, United States Holston House Nashville Full time

    About the Company: We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.About the Role: Greet guests in a friendly and professional mannerCheck guests in and out of the hotelAnswer phone calls and direct inquiries to...

  • Front Desk Agent

    2 days ago


    Nashville, United States Westmont Group Full time

    The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality. This description is a summary of primary responsibilities and qualifications. The job...