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Technical Support Specialist

3 months ago

Loveland, United States Carespring Full time

We need an experienced Technical Support Specialist to provide technical support for Carespring employees in the Dayton, OH Area.

$50,000 to $55,000 Per Year

You'll Be Responsible For:

  • Providing tech support to Carespring staff regarding receiving incoming and outgoing calls, incoming emails, & incoming texts
  • Responding to issues using our ticketing system
  • Providing on-site assistance across multiple Carespring sites
  • Driving to multiple facilities to assist the IT staff with Software support (including Microsoft applications) along with proprietary & hosted solutions.
  • Supporting hardware such as servers, laptops, desktops, thin clients, tablets, mobile phones, printers, & networking equipment.
You'll Need To Have:
  • A strong technical aptitude
  • Excellent communication skills (telephone as well as in person)
  • Exceptional organizational skills
  • Degree in computer related field or 3 years experience working in technical support or IT related field
  • The ability to work independently & as part of a team
  • High level of accuracy and attention to detail
  • Willingness to think critically & innovate to solve challenging situations
  • Freedom to work extra hours when necessary
  • Ability to lift and move IT hardware (up to 50 lbs.)
  • Hands-on experience in desktop support/troubleshooting in a Microsoft environment (Active Directory, Microsoft 365, Office, Teams, SharePoint, & Exchange)
  • Experience with setup, installation, & maintenance of desktop computers, laptops, tablets, printers, and networking equipment
  • Networking knowledge (preferred)
We're Proud To Offer You:
  • Mileage Reimbursement
  • Daily Pay - Get paid the same or next day if needed
  • Flexible schedules
  • Holiday pay
  • Employee referral bonus pay
  • Paid Time Off Accrual - from date of hire
  • Tuition Reimbursement Program
  • Medical Insurance
  • Dental Insurance
  • Vision Discount Plan
  • Life Insurance - paid for by company
  • Short-Term Disability Insurance
  • 401(k) Company Match

Exceptional Care & Quality Service are the hallmarks of Carespring's in-house team of talented and experienced licensed therapists, nurses and caregivers.

Carespring is an EOE/M/F/D/V and Smoke-Free Workplace.