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Technical Support Specialist

2 months ago

Loveland, United States HEALTHSOURCE OF OHIO Full time

HealthSource of Ohio is looking for an IT Help Desk Technician dedicated to enhancing the quality of healthcare services for our patients and communities. We seek approachable, trustworthy, and knowledgeable individuals to contribute to our dynamic team.

Key Responsibilities:

  • Oversee and address IT Help Desk support inquiries (including phone calls, emails, chats, tickets, and in-person visits) for all personnel within the HSO organization.
  • Communicate effectively to troubleshoot and resolve user issues, coordinating with both internal teams and external vendors as needed.
  • Document all issues, communications, and resolutions within the HSO Ticketing System.
  • Develop documentation for frequently encountered issues.
  • Collaborate with the IT team to escalate complex user or system challenges.
  • Support the IT department with various projects as required.
  • Participate in an on-call rotation to provide after-hours assistance for urgent matters.
  • Continuously learn and familiarize oneself with the HSO IT environment.
  • Perform additional duties as assigned.

Required Qualifications:

  • Relevant experience in IT support is essential.
  • A Bachelor's Degree in Information Technology or Computer Science, along with relevant certifications, is preferred.
  • Exceptional attention to detail, commitment to follow-through, and thoroughness in work.
  • Ability to manage multiple tasks, meet deadlines, and prioritize responsibilities effectively.
  • Quick learner with adaptability to change and a knack for problem-solving.
  • Basic understanding of HIPAA regulations and information security principles.
  • Willingness to be available for on-call and off-hours support as necessary.
  • Regular travel to various HealthSource locations is required.

HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer:

Minority/Female/Disabled/Veteran