Technical Support Specialist

1 week ago


Loveland, Colorado, United States GILLIG Full time
Job Overview

GILLIG, a leader in sustainable transit solutions, is looking for a dedicated IT Help Desk Specialist to join our team. This position is essential in providing hands-on technical support to our employees, ensuring smooth operation of desktop and laptop systems.

Why Choose GILLIG?

  • Innovative leader in eco-friendly transit solutions, including electric and hybrid buses.
  • Commitment to a collaborative and inclusive workplace culture.
  • Established and growing company with over 132 years of industry experience.
  • Flexible work schedules based on project requirements.
  • Competitive compensation package with comprehensive benefits, including medical coverage and retirement plans.

Key Responsibilities

  • Configure and set up Microsoft Windows 10/11 systems for both new and existing staff, including imaging and deployment of computers and peripherals.
  • Deliver technical support and training for inquiries related to hardware, software, and various desktop applications.
  • Assist with the configuration and support of a variety of peripherals, including printers and audio-visual equipment.
  • Collaborate with the IT team, both on-site and remotely, to provide effective support to all employees.
  • Participate in regular team meetings to discuss ongoing projects and issues.
  • Maintain accurate records of IT assets and inventory.
  • Engage in endpoint security measures and patch management tasks.
  • Complete additional duties and special projects as assigned.

Qualifications

  • Minimum of 2 years of experience in a Help Desk role.
  • Proven experience in configuring Microsoft Windows 10/11 operating systems.
  • Strong proficiency in Microsoft Office Suite (Office 365) and related software.
  • Understanding of application security and knowledge of vulnerabilities and their countermeasures.
  • Excellent communication skills to effectively convey technical issues and solutions.

Work Environment

  • Ability to lift items weighing up to 25 lbs.
  • Regularly required to sit, stand, and walk for extended periods.
  • Fast-paced work setting.

Compensation

The compensation for this role is competitive and may vary based on individual qualifications and experience.

GILLIG is proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace.



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