Account Manager

6 days ago

Albany, United States Heath System Services Full time

Are you E.P.I.C?

Do you display Empathy, Passion, Integrity, and Commitment? If YES, join a fast-paced Medical Equipment and Supply provider at HSS, where we hold ourselves to high standards of excellence and cultivate a supportive team environment.

As an Account Manager, you will play a pivotal role in expanding our market presence and driving revenue growth within the skilled nursing arena. With a focus on building and maintaining strong relationships with key stakeholders, this role requires a blend of sales acumen, healthcare expertise, and a passion for providing top-notch customer service. The Account Manager will leverage existing sales and service touchpoints to cultivate strong customer relationships and grow sales.

Why Join Us?

At HSS, we pride ourselves on our Family First culture and our fun, good-natured environment. Since our humble beginnings in 1996, our medium-sized, privately-owned business has embodied an entrepreneurial spirit, fostering independence, initiative, and a sense of belonging among our team members. We value work-life balance with competitive vacation, PTO, full benefits, and a 401K to ensure our hard-working team feels supported and appreciated. We recognize and honor the dedication of our long-serving employees, with many having more than 5, 10, 15, and even 20 years of experience with us.

🚀 About the Position

  • Focus on Long Term Care settings, including rehab and nursing facilities, group homes, outpatient clinics, and home health.

  • Product focus on; enteral, ostomy, wound care, urological, respiratory, sleep, and niche equipment.

  • Leverage existing sales and service touchpoints to cultivate strong customer relationships and drive sales.

  • Infuse trust, leadership, and a positive culture to stabilize the business area.

  • Maximize recurring revenue growth through insured and non-insured medical supplies and equipment rentals.

  • Build strong customer relationships and identify areas where HSS can better serve our customers.

  • Provide broad lead generation and sales support for the Sales Executive.

  • Handle ad hoc customer communications, quote preparation, order processing, and follow-up.

  • Generate sales leads and schedule, plan, and follow up on sales appointments.

  • Manage CRM systems, including contacts, activities, and opportunity pipelines.

  • Oversee general customer relations and account management, cultivating strong relationships with accounts and prospects.

  • Prepare Account QBRs (Quarterly Business Reviews) for top accounts.

  • Collaborate with Finance and Analytics to summarize business relationships using data.

  • Work with Marketing to develop QBR materials.

  • Support the Sales Executive in creating account-based action plans to drive growth.

🌟 What We’re Looking For

  • Communication: Strong verbal and written communication skills.

  • Interpersonal Skills: Building and maintaining client relationships.

  • Customer Focus: A genuine commitment to meeting client needs.

  • Problem-Solving: Analyzing and resolving issues effectively.

  • Negotiation: Skill in negotiating contracts and terms.

  • Time Management: Efficiently managing multiple clients demands.

  • Adaptability: Flexibility to respond to changing markets.

  • Data Analysis: Utilizing data to make informed decisions.

🎓 Qualifications for Success

  • Bachelor's degree preferred, but not required. Equivalent work experience will be considered.

  • 1-4 years of proven success in sales, with a track record of meeting or exceeding sales targets, strongly preferred.

  • Knowledgeable about support services commonly used in the skilled nursing environment e.g., oxygen concentrators, low air loss mattresses, wheelchairs, and patient safety and lift equipment, preferred.

  • Familiarity with the sales process, from prospecting and lead generation to negotiation and closing, strongly preferred.

  • Excellent communication and interpersonal skills, with the ability to build rapport and establish credibility with diverse stakeholders.

  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.

  • Proficiency in Microsoft Office Suite and CRM software.

  • Valid driver's license and willingness to travel within the assigned territory as needed.

✔️ Benefits

  • Base pay with commission and bonus opportunities

  • Health, Dental, and Vision Insurance

  • Short-Term and Long-Term disability options

  • 401K with company match

  • PTO, Vacation, and Paid Holidays

💸 Compensation

  • Compensation includes a competitive base salary, commission plan, opportunity for bonuses, mileage reimbursement, and an extensive benefits package. Successful Account Managers have the potential to earn up to $75,000+ in their first year.

🏣 Location

  • Albany, NY

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