Account Service Manager

4 weeks ago

Albany, New York, United States Elevance Health Full time

Job Description

Account Service Manager - Pharmacy Account Management

This role is responsible for providing advanced customer service representation and strategic planning for large accounts in the pharmacy industry.

Key Responsibilities:

  • Provide strategic planning and account management for large pharmacy accounts.
  • Direct and manage the administration of contractual requirements and obligations.
  • Manage the new and renewal implementation process for pharmacy accounts.
  • Interface with operations to ensure smooth delivery of services.
  • Maintain ongoing account relationships at multiple levels throughout the customers' organizations.
  • Make recommendations for improvements to meet customers' expectations.
  • Provide both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
  • Coordinate open enrollment meetings, renewal process and training sessions.
  • Make routine account visits.

Requirements:

Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

  • Experience working in the managed care/healthcare insurance industry most notably in pharmacy benefits; PBM experience strongly preferred.
  • Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability highly preferred.
  • Proven ability in collaborating with cross-functional teams and coordinate efforts towards common goals strongly preferred.
  • Experience interacting confidently with senior management and executive level stakeholders, as a subject matter expert and comfortable with influencing decision-making preferred.
  • Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties strongly preferred.
  • Proficient with Microsoft Office products, MS Teams, CRM tools and Salesforce highly preferred.

Salary Range: $68,124 to $116,784

Location: New York

Benefits: Comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

Work Environment: Hybrid workforce strategy, with a requirement to work at an Elevance Health location at least once per week

Equal Employment Opportunity: Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws

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