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Help Desk Support

4 months ago

Middletown, United States MIKEL Inc Full time

MIKEL invests in people and technology – empowering the creative process, building responsive relationships, and propelling innovative solutions from conception to completion for the U.S. Navy. MIKEL is a small woman owned business that has been providing Undersea Warfare Solutions to the Department of Defense since the company’s inception in 1999.

Be a part of our dynamic team whose solutions and services enable the Navy to solve their toughest problems and meet their mission requirements. We have undersea operations experience, combined with engineering and specific subject matter expertise, that provides an in-depth understanding of the problem and a novel, innovative and cost-effective solution. MIKEL is committed to providing an environment that challenges its employees to use and advance their skills and knowledge to provide solutions that exceed customer expectations.

Position: Help Desk Support

Nature of Role: MIKEL is currently seeking a candidate for a Help Desk Support role. This position will provide technical support to a team, supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNWPT) Code 25 laboratory. Candidates should be highly organized and possess excellent written and verbal communication.

Responsibilities:

  • Creation of accounts within multiple applications
  • Provide technical assistance and support for incoming queries and issues related to web based applications
  • Utilize knowledge base and in house developer support to determine best solution based on the issue and details provided by the customer
  • Ask questions to determine the nature of the problem
  • Follow up with customers to ensure issue has been resolved
  • Provide program support to government customer, including general administrative, clerical, writing, and ad hoc programmatic activities
  • Assist in documentation and distribution of secure lab policies and procedure
  • Complete purchasing through DoD ITPR process
  • Tracking of COTS software licenses and renewals
  • Meet daily with government customers to manage tasking requirements and evolving priorities
Requirements:
  • 3-5 years of experience in a relevant field
  • Highly organized with ability to self-prioritize assignments with minimal supervision
  • Strong written and oral communication skills.
  • Knowledge of Navy policies and procedures related to secure labs a plus

Work Location: Middletown, RI

MIKEL offers a competitive salary and a comprehensive benefits package that includes Medical/Dental/Vision Insurance, Flexible Spending Account (FSA), 401k Retirement Plan, Life Insurance, Disability Insurance, Paid Time Off (PTO), and Tuition Reimbursement.

Department of Defense Secret Security Clearance or higher is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

MIKEL is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.